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What is the timeline and process for 211 call center support, and how can residents get faster assistance?
What is the timeline and process for 211 call center support, and how can residents get faster assistance?
Updated over a week ago

There is an approximate one-week wait time for a response. Additional staff is being hired to help expedite this process. Residents are encouraged to contact Malia Davidson directly at m.davidson@globalempowermentmission.org for case management support. Residents can also email Joe Campos at jcampos@dhs.hawaii.com for additional support.


Call 211 to Join the Disaster Case Management Program

Operates 7:00 am to 10pm, 7 days a week

Call 211 or email dhsdcmp@dhs.hawaii.gov

Aloha United Way's 211 helpline is Hawai‘i’s only comprehensive, community information and referral helpline. Powered by caring, local experts, trained to understand complex problems and connect people to community resources including:

  • Food, shelter, clothing

  • Support and care programs for Keiki, Kupuna and disability services

  • Crisis intervention and disaster relief

  • Domestic violence programs

  • Rental and utility assistance

  • Legal and financial assistance

  • Substance abuse treatment

  • SNAP prescreening

  • And much more

People call 211 and then are screened to make sure they are in need of services. Once verified, we assign them a disaster case manager who stay with them until their needs are met. Anyone who needs help with mental health care, rebuilding, child care, etc. It is a state program that is funded by many agencies.

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