If the app does not recognize your account, it often means that you are trying to sign in with a different email address from the one you used when creating your account.
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How can I find the email address associated with my account?
The easiest way is to check your email inboxes and look for emails sent by May.
For example:
account creation confirmation emails;
subscription-related emails;
newsletters or other communications from May.
The email address receiving these messages is usually the one associated with your account.
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I've tried several email addresses but still can't find my account
Please contact our support team and let us know which email addresses you have already tried.
We will do our best to help you locate your account.