We read every new question as soon as it arrives in the chat and respond based on priority. For example, if a question concerns a baby with bronchiolitis, we will answer it first to prioritize urgent situations or those that pose significant health risks for women or children.

At certain times, the chat may also be busier, with many questions arriving simultaneously. However, we are committed to maintaining the quality of our support, so we take the necessary time to provide thoughtful responses to each parent. This may sometimes result in a longer waiting time.