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Are customers expected to pay duties and taxes upon delivery?

Customers will not be required to pay any additional cost on delivery when they prepay these fees at checkout.

Updated over 12 months ago

Understanding Duties and Taxes for International Orders

When shopping online, it's important to understand that there may be additional fees associated with your purchase, especially if you are ordering from a different country. These fees, known as duties and taxes, are calculated based on various factors and are added to your order total in the shopping cart. In this article, we will explain what duties and taxes are, how they are calculated, and how you can avoid any surprises when making an international purchase.

With Mayple customers will not be required to pay any additional cost on delivery when they prepay these fees at checkout.

What are Duties and Taxes?

Duties and taxes are fees that are imposed by the government of the country where the goods are being imported. These fees are meant to cover the cost of processing and inspecting the goods, as well as any applicable taxes. The amount of duties and taxes can vary depending on the country of origin, the destination country, and the value of the items being purchased.

How are Duties and Taxes Calculated?

The calculation of duties and taxes can be quite complex, as it takes into account multiple factors. These factors include the type of goods being imported, the country of origin, the destination country, and the value of the items. In some cases, there may also be additional fees such as handling charges or customs clearance fees.

For example, if you are ordering a pair of shoes from Italy to be shipped to the United States, the duties and taxes will be calculated based on the value of the shoes, the country of origin (Italy), and the destination country (United States). The amount of duties and taxes will be added to your order total in the shopping cart, so you can see the total cost before completing your purchase.

Are Duties and Taxes Refundable?

Unfortunately, duties and taxes are non-refundable. This means that even if you return the items you purchased, you will not be able to get a refund for the duties and taxes that were paid.
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How to Avoid Additional Costs on Delivery

At our store, we want to make sure our customers have a hassle-free shopping experience. That's why we offer the option to prepay duties and taxes at checkout. By selecting this option, you can guarantee that you will not be required to pay any additional fees on delivery. This way, you can see the total cost of your purchase upfront and avoid any surprises.

We hope this article has helped you understand what duties and taxes are and how they are calculated. If you have any further questions, please don't hesitate to contact our customer support team. Happy shopping!

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