When your Smappee charging station is connected via WiFi, it may indeed no longer work if you have changed providers.

You can indicate this in the Smappee app at:

Settings

> your Smappee monitors

> Smappee Connect

> Change wifi settings

> Reconnect Smappee to the wireless network.

Choose the 2.4 Ghz wifi network (and not the 5 Ghz one). After all, the proper functioning of Smappee can only be guaranteed on 2.4 Ghz networks.

More information can be found via: How do I change the wifi settings of my Smappee Connect monitor? - Support

If it fails, EDI can schedule a paid intervention to come set this up for you. Please contact EDI for this.