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Loss of my D'Ieteren Energy by Mbrella card

Lost your charging pass? Find out what you can do in this article.

Anaïs avatar
Written by Anaïs
Updated this week

Everybody can lose something, so no worries we have thought about this!

  1. As a first measure, you can block the pass in your D'Ieteren Energy by Mbrella app.

  2. Afterwards, inform the Mbrella support team via charge.support@mbrella.eu or via the chat, and we will permanently delete your pass and order a new one.

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