An D'Charge & Go pass could be deactivated for several reasons:
Fraud Detection
If the system detects suspicious activity, it may automatically block the pass.
For example:
Multiple sessions starting within minutes on a single pass
Geographically distant sessions in a short time frame
Very high session prices
Etc.
Payment issues
If you fail to pay your invoices, your pass may be deactivated.
Lost or Stolen Pass
If you report your pass as lost or stolen, you can block the card yourself, or your card has been blocked by your HR/fleet manager.
Account Issues
If there are problems with your account, such as a missing payment method, it could lead to pass deactivation.
Administrative Action
Your admin has the ability to assess fraud suspicions and potentially block your pass.
Switching Countries
In some cases, you may need to enter a new payment method when switching countries due to different regulations and fraud prevention measures. Failure to do so could potentially lead to pass deactivation.
Cost Control Measures
Employers can set various cost control measures, such as monthly budget limits, country restrictions, or blocking specific types of chargers.
While these don't directly "deactivate" the pass, they can restrict its use in certain situations.
If a pass is deactivated, users should contact their HR/fleet manager or D'Charge & Go support for assistance. This is possible via the in-app chat or via mail: support.charge@mbrella.eu.