You've noticed your company is receiving separate invoices for charging sessions in different countries. This is due to European VAT regulations for cross-border transactions.
Why you receive multiple invoices
When your employees charge their vehicles abroad, we must apply the VAT rate of the country where the charging session takes place. This is a legal requirement across Europe.
To comply with these VAT regulations, we issue separate invoices for each country where charging sessions occur.
How it works in practice
Here's an example:
If your employees charge in multiple countries during a billing period, you'll receive:
One invoice for all sessions in Belgium (with Belgian VAT)
One invoice for all sessions in Luxembourg (with Luxembourg VAT)
One invoice for all sessions in Germany (with German VAT)
Each invoice consolidates all charging sessions that took place in that specific country with the correct VAT rate applied.
VAT registration status
We are currently VAT-registered in Belgium's border countries:
✅ Luxembourg – Active
✅ Germany – Active
🔄 France – Coming soon
🔄 Netherlands – Coming soon
For now, we have decided to register for VAT only in Belgium's border countries. If your employees charge in other European countries, different invoicing conditions may apply.