How to Reactivate Your MDacne Account or Subscription
Overview
If your MDacne account or subscription was canceled and you wish to reactivate it, the process is straightforward and can be completed online. Reactivating your account allows you to resume your skincare journey with MDacne and regain access to the personalized products and features tailored to your needs.
Before doing so, make sure to update your shipping address, if needed, by logging into your Account on the website. HERE. It's also important to ensure that your billing information is updated accurately during reactivation to avoid interruptions in service.
*Once your package is shipped, we are no longer able to cancel or intercept the item in transit. If you expect to move to a different location, please make sure to update your shipping address prior to your next shipping date.
Important Notes
Reactivation is available anytime after cancellation.
There are no penalties or additional fees for reactivating your account.
Ensure accurate billing information is updated during reactivation to avoid interruptions in service.
Need Further Assistance?
If you encounter any issues during reactivation or have additional questions, MDacne's customer support team is available to help. Contact us through the MDacne app or website for prompt assistance.
Steps to Reactivate
To reactivate your MDacne account or subscription, follow these steps:
Open the following link in your web browser: Reactivate Your MDacne Account.
Log in to your MDacne account using your registered email address and password.
Follow the on-screen instructions to complete the reactivation process.
*Keep in mind that reactivating your subscription will initiate a new charge & ship a new treatment kit. If you'd like to make any changes to the account (such as your shipping address), we recommend doing them before reactivating your subscription. If you have any questions, feel free to reach out to the team! support@mdacne.com or via chat.