The MDacne Treatment Kit is a subscription service that renews automatically unless your plan is canceled.
You may cancel your subscription at any time through your MDacne account, the MDacne app, or by contacting our Customer Support Team.
You can manage or cancel your subscription here.
Steps to Cancel Your Subscription
Log in to Your Account: Access your account through the MDacne website.
Open Your Subscription Settings: Navigate to your account settings or subscription management section.
Cancel Your Subscription: Follow the prompts to cancel your active plan.
Once your cancellation request is submitted, future subscription renewals will be stopped.
If you experience any issues canceling your subscription, please contact our Customer Support Team through chat or at support@mdacne.com.
What Happens to an Upcoming or Recent Order?
Canceling your subscription prevents future renewals, but it does not automatically cancel or refund an order that has already been charged or dispatched.
If you recently requested cancellation and an order has already been charged, please contact our Customer Support Team as soon as possible. We will review the timing of your cancellation request and the status of the order.
If the order has already been dispatched, we may no longer be able to stop the shipment. However, the order may still be eligible for return under our standard return policy.
Before You Cancel
Acne treatment takes time, and results may vary from person to person. Some customers may begin to notice improvement within the first several weeks, while more significant changes can take longer.
If you have questions about your treatment or progress, your subscription includes access to our Medical Team, who can help review your routine and provide guidance.
You are always free to cancel or modify your subscription at any time.
Proactive Cancellation by MDacne
In some cases, MDacne Support may proactively cancel a subscription when prolonged inactivity or non-responsiveness suggests that continued renewals may no longer be wanted.
If your subscription is canceled in this way, you may reactivate it at any time.
Cancellation Confirmation
After your subscription has been canceled, you should receive a confirmation email.
If you do not receive a confirmation or are unsure whether the cancellation was completed successfully, please contact us through chat or at support@mdacne.com so we can verify the status of your account.