For your Acne Treatment Subscription:
Via MDacne Account Settings on the website:
Go to the account settings on the website.
Click on Reactivate your membership.
You'll need to confirm this action - This will automatically have the system process your next kit (billing and shipping). If you'd like to make any changes to the account (such as your shipping address, payment details, etc.), we recommend doing so before reactivating your subscription plan. Once reactivated, the plan on your account when previously cancelled is the plan that will be reinstated (billed and shipped).
Via MDacne App:
Go to the account settings in your app.
Click Renew Membership.
You'll need to confirm this action by clicking on the "Renew Membership" button again - This will automatically have the system process your next kit. If you'd like to make any changes to the account (such as your shipping address, payment details, etc.), we recommend doing so before reactivating your subscription plan.
That's it! 😍
If you have any issues, just contact us using the chat support.
*Once your package is shipped, we are no longer able to cancel or intercept the item in transit. If you expect to move to a different location, please make sure to update your shipping address prior to your next shipping date or reactivation.