Keeping your address updated guarantees you receive your treatment without interruption.
You can update your shipping address by logging into your Account on the website. To go directly to update your shipping address, click HERE.
*Once your package is shipped, we are no longer able to cancel or intercept the item in transit. If you expect to move to a different location, please make sure to update your shipping address prior to your next shipping date.
If your order has already shipped and going to the wrong address, we can no longer cancel or intercept that shipment.
Do you think there's any way for you to retrieve your package from the original address? If somebody currently lives in the location or if it's an apartment complex, you should be able to make arrangements to pick up the parcel at the previous address.
Alternatively, one thing we'd recommend is reaching out to the courier directly to see if they can change the address and reroute it to your new address. Kindly note, not all couriers will be open to that option, and should they refer you back to us, know that they have NOT granted us the capability to intercept or change the shipping address of a shipment in transit, per our shipping contract. So we apologize in advance for any inconvenience.
*In our experience, for International orders, this is best done once your order arrives in country and gets passed over to the local courier (Ex: Canada Post, Royal Mail, Aus Post, etc)
**Please keep in mind that you are able to update or change your shipping address on your account at several points during checkout or by logging in on the website; for as long as your order has not yet shipped out. The address that we have is what was received from you. Make sure that you are providing us with accurate and up-to-date information. Once an order gets processed, we can no longer cancel or put a stop to it.
***Should your shipment be returned for any reason - we're happy to issue you a refund, however we hope you understand that we won't be able to refund any processing, shipping, & return fees already paid towards its fulfillment. We also cannot issue a refund for the trial kit.