If your tracking information shows that your shipment has been delivered but you didn't receive or can't locate it, we recommend first checking with household members or neighbors who might have received it on your behalf.
You can also reach out to the local courier responsible for the final delivery, as they may have additional details about the package’s location.
If you're still unable to find it, please note that we rely on tracking updates from the courier. They are the best resource for locating your shipment. However, if you still can't resolve the issue with their assistance, feel free to contact us—we’ll be happy to explore available options to help.