If your tracking information shows that your shipment has been delivered but you didn't receive or can't locate it, we recommend first checking with household members or neighbors who might have received it on your behalf.
Explore common delivery areas such as your mailbox, front porch, or a reception area, as packages are sometimes left in alternate locations.
To verify the delivery status, consult the tracking updates provided by your courier. Check that the delivery address listed matches the one entered during checkout, as incorrect or incomplete addresses can result in misdeliveries.
You can also reach out to the local courier responsible for the final delivery, as they may have additional details about the package’s location.
Mention that carriers may have additional information about the package that is not immediately visible on online tracking.
For international shipments, note that delivery can take 7–14 business days due to logistical issues, weather, or holidays. Continue monitoring tracking updates throughout this period.
If you're still unable to find it, please note that we rely on tracking updates from the courier. They are the best resource for locating your shipment. However, if you still can't resolve the issue with their assistance, feel free to contact us—we’ll be happy to explore available options to help.