Operations Errors
Xavier avatar
Written by Xavier
Updated over a week ago

Received the wrong stuff? Something missing? We know it's frustrating! ๐Ÿ˜ฃ Let us help!

Send us a message on chat or email with a clear picture of the product/s received (front facing to show what specific product was incorrectly sent), as well the packing list included, so that we can share it with our warehouse team to figure out what went wrong.

We'll send you the correct item right away!

*Any errors need to be reported within 20 days from the shipment's delivery date (carrier tracking) to be eligible for a claim. We do apologize if we'll be unable to assist if reported past this date.

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