MDhair is a subscription service that continues automatically unless your plan is canceled or modified prior to billing (this information is highlighted during your initial sign up & checkout). If you wish to cancel or change your plan, please do so at least 5 business days before your next billing and shipping date.
You can cancel your subscription, Here.
We know that some people choose to try products out first before committing, and we completely understand - However it's important to note that much like any other treatment, most people will see reduced hair shedding in 6-8 weeks, with initial improvement with thicker and healthier hair in 3-4 months, and visible hair regrowth and an increase in length after 6-9 months. So for this reason, we believe that to achieve optimal results, the plan should be renewed and kept in place for at least three months. We hope you keep that in mind before you conclude that the treatment isn't working. Remember, your subscription comes with access to our Medical Team for any question and concerns. And your subscription plan can be cancelled or modified at any time.
*If you are also looking to prevent an upcoming order, cancellation must be done at least 5 business days prior to your next shipment date (or before your billing date). Kindly avoid doing so on the day when your treatment kit is scheduled to be billed, as it is very unlikely for us to still be able to cancel it. Once billed, your order is sent the warehouse for immediate processing. Terms & Conditions
**After your subscription has been cancelled, we’ll send you an email that confirms your cancellation. If you don’t receive this confirmation, it's likely it didn't push through. Send us a message on chat or at support@mdhair.co so we can confirm this for you.
***If you've been charged & your next kit has already shipped, we can no longer stop the order. Find out how to adjust your next bill date or cancel your service.
****If you signed up for our service using PayPal, cancelling your auto payment on your PayPal account does not cancel your account with us. It only disables further charges from being approved. Therefore if you're only cancelling after a payment has already been made, it's also likely that your order has already shipped and we can no longer stop the order. With this in mind, please reach out to our team at support@mdhair.co or via chat, to see what options we can offer.