We want you to feel confident giving your MDhair treatment plan enough time to work. If you're not satisfied after completing 180 days of continuous treatment, you may be eligible to submit a claim under our Money Back Guarantee.
Eligibility Requirements
To qualify for the Money Back Guarantee:
You must be a first-time user of the MDhair hair loss service.
Your treatment plan must have started after March 28, 2024.
Before using your treatment products for the first time, you must take a photo or set of photos of your scalp.
You must continue taking progress photos every 30 days during treatment and upload them to the Hair Tracker in your MDhair account settings.
You must use the products in your treatment plan according to the provided usage instructions.
You must follow your treatment plan continuously for 180 days.
When You Can Submit a Claim
Money Back Guarantee claims may be submitted between Day 180 and Day 210 after your first treatment kit was dispatched.
Claims submitted before Day 180 or after Day 210 may not be eligible.
If there was a significant delivery delay that affected your ability to complete 180 days of continuous treatment, please contact our Support Team so your case can be reviewed.
How Claims Are Reviewed
When reviewing your claim, we may ask you to provide your treatment progress photos through your MDhair account or by email.
We will review your treatment history, photos, and compliance with the eligibility requirements above.
If your claim is approved, the eligible amount will be refunded to the original payment method.
A Claim May Be Declined If:
You did not complete 180 days of continuous treatment.
Your subscription was paused during the required 180-day treatment period.
You previously purchased or used an MDhair hair loss treatment.
Required progress photos are missing or do not meet the photo guidelines.
Submitted photos are unclear, taken from an unsuitable angle or orientation, use a hairstyle that prevents an accurate comparison, are significantly altered, appear to show different individuals, or we reasonably believe the claim is fraudulent.
Your treatment history shows that the products were not used according to the recommended instructions.
Please Note
The Money Back Guarantee is separate from our standard return and refund policy.
MDhair may modify or discontinue the Money Back Guarantee for new customers at any time. Changes will not reduce the eligibility window previously offered to existing customers who already qualified under an earlier version of the guarantee.
MDhair's service is not intended to promote hair growth where hair loss is related to certain medical conditions or circumstances, including illness or treatment of illness, autoimmune disease, cancer, stress, or late-stage hair loss.