Meadow provides SMS features to keep your operations running smoothly, including order notifications and one-time passcodes (OTPs). Here’s how you can set up and use these features efficiently.
Order Notifications:
Meadow Admin allows you to configure notifications to alert you of new orders. Follow these steps to ensure you never miss an update.
Order Text Message Notifications: Receive a text when a new order is placed in Meadow through Telegram, an app used for text messaging.
Have the Admin who should receive notifications download Telegram on their Desktop Computer (PC or Mac) or Mobile Device (Android or iOS)
They will need to create an account using their phone number.
In Meadow, Go to Settings > Notifications > Order Notifications - Social
Select "Create a New Invite"
Copy the Telegram Invite Link and send it to the Admin.
On their device, they should open the invite. The Order Notification inbox will open.
Enable push notifications for Telegram.
Need more help? Check-out this article.
Order Email Notifications: Receive an Email when a new order is placed.
Add your email address
Bonus Tip - Set Up Email Push Notifications: You can use any email application on your mobile device or desktop to set up push notifications for new orders:
Sign in to your order notification email address on your email application.
Enable notifications for this application on your mobile device or desktop.
If you need assistance setting this up, please contact our support chat.
One-Time Passcode (OTP) on the Meadow E-commerce Menu:
For secure customer logins, Meadow’s e-commerce menu uses one-time passcodes (OTPs). Here’s how customers can manage OTP functionality.
Receive OTP via Text Message: A customer can request an OTP sent by SMS Message.
Receive OTP via Email: If a customer has an email address associated with their account, they can choose to receive their OTP via email. They can enter their email address instead of their phone number to receive the code.
Best Practices:
Require an email address for new customers on the e-commerce menu.
Use top-of-menu or check-out notes to provide instructions to your customers.
Allow anonymous pick-up orders and associate new orders with customer profiles upon order fulfillment to reduce friction in online ordering.