To track a TikTok video on a public account, Measure Studio needs the video to appear on the account's main profile grid. Public accounts are discovered by reading that grid, so a video that isn't on it won't be captured.
TikTok lets creators hide a video from the grid while keeping it publicly active through its direct link. The video still plays for anyone with the link, but it won't show in Measure Studio. The setting that does this is called "Show through ads only" (previously "Don't show on TikTok profile"). Keep it turned OFF on any video you want captured.
Make sure a published video is shown on the profile
Tap the published video on your profile.
Tap the three dots (or arrow icon) on the lower right.
Swipe through the menu options at the bottom and tap Ad settings.
In the Display settings section, find "Don't show on TikTok profile" or "Show through ads only".
Make sure it is toggled OFF, then tap Save.
Make sure a new video is shown on the profile
Create your video and go to the final Post screen.
Scroll down and tap Content disclosure and ads (or More options, depending on your account type).
Make sure the "Don't show on TikTok profile" or "Show through ads only" switch is OFF.
Publish your video.
Once a video is back on the profile grid, Measure Studio picks it up on a following sync.
If a video is on the grid and still missing, contact our support team at support@measure.studio with the link to the video.