Raise a Concern allows logged-in employees to quickly report anything they believe may present a safety or security concern.

This could include:

Concerns can be raised from the Custr Dashboard or Custr Companion.

Once raised, employees with the appropriate Concerns Alerts permission are notified and can review, acknowledge, comment on and close the concern.

Any logged-in employee can raise a concern.

They do not need the Concerns Alerts permission to create one.

Concerns can be raised from:

Concerns cannot currently be raised from the Reception Kiosk.

A concern is always linked to the logged-in employee who raised it and cannot be submitted anonymously.

Open Safety Concerns from the Dashboard.

From here, you can:

Select New Concern to create one.

Open Safety Concerns within Custr Companion.

From here, you can:

When creating a concern, enter:

Enter a short and clear summary of the concern.

For example: Unknown person on the playing field

Provide enough information for other employees to understand what you have seen or what has happened.

Include any relevant information such as:

Once the information has been entered, select Create Concern.

The concern will immediately appear within Safety Concerns.

When a new concern is created:

Notifications are sent by:

Concerns move through three main stages:

The concern has been raised but has not yet been acknowledged.

Someone with the appropriate permission has acknowledged the concern.

Only one authorised employee needs to acknowledge it for the concern to move into the Acknowledged status.

Acknowledging a concern does not close it. It shows that the concern has been seen and is being dealt with.

The concern has been completed and no further action or discussion is currently required.

Once closed:

Employees with the Concerns Alerts permission can acknowledge a concern.

Open the concern and select Acknowledge This Concern.

Once acknowledged, the status changes from Pending to Acknowledged.

Only one employee needs to acknowledge the concern.

Authorised employees can use comments to share information and updates while a concern is open.

Open the concern, enter your message in the comment field and select Post Comment.

Comments can be used to record:

Comments can be added while a concern is Pending or Acknowledged.

Once a concern is closed, new comments can no longer be added.

Once the concern has been dealt with, an authorised employee can select Close This Concern.

The concern will move into the Closed status.

Closing the concern prevents any further comments from being added.

If further action is later required, the concern can be reopened.

A closed concern can be reopened if further information becomes available or additional action is required.

Once reopened, it can continue to be managed in the same way as other open concerns.
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The Concerns Alerts permission controls who is notified and who can manage concerns after they have been raised.

Users with Concerns Alerts enabled can:

Users without this permission can still raise a concern, but cannot acknowledge or close concerns.

Administrators can manage this permission through:

Site → Roles & Permissions

Locate Concerns Alerts and enable it for the roles that should receive and manage Safety Concerns.

The Safety Concerns screen can be used to find previous or active concerns.

You can:

This makes it easier to review both current and previous Safety Concerns.
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Users with the appropriate Concerns Alerts permission can delete a concern where necessary.

Deleting should only be used where the concern record itself is no longer required.
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Raise a Concern is available through:

It is not currently available from the Reception Kiosk.

The feature is available to applicable Custr Check-In customers, excluding Business customers.