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How to Use the Mediatool Chatbot
How to Use the Mediatool Chatbot

Learn to use our AI-powered chatbot for fast assistance, with human support available if needed.

Micaela Abreu Caesar avatar
Written by Micaela Abreu Caesar
Updated over 2 months ago

Learn How to Get the Answers You Need with the Mediatool Chatbot

The Mediatool Chatbot is designed to assist you by providing quick and easy access to information from our help center. By understanding how to interact with it and using customization options, you can get the most appropriate help with ease. However, if you prefer personal assistance, it's just a click away!

Whether you have questions about our platform or require guidance on specific features, the Mediatool Chatbot is here to help. Below you'll find instructions on how to make the most of this tool.

Locate and Use the Chatbot

Follow these steps to access our support.

  1. Access the Chatbot: Locate the Mediatool Chatbot on our website, it will be located in the top right corner under "Need Help?"

  2. Ask Questions: To utilize the chatbot, simply type your questions related to Mediatool. This can include inquiries about functionalities, troubleshooting, or any other platform-related topic.

  3. Receive Instant Answers: The chatbot will provide responses based on the most relevant data available from our help center.

Customizing Responses

The Mediatool Chatbot allows you to tailor the information according to your needs. Here are examples of how you can customize the responses:

  • Simplify: If you need a more concise answer, request to "simplify" the response.

  • Bullet Points: To get information listed clearly, ask the chatbot to present the answer in "bullets."

  • Translations: Need information in a different language? Our chatbot offers answers in 45 different languages. Simply request the response to be translated, for example, "translate to French."

Personal Support

If the chatbot does not fully address your needs or if you require further assistance, our support representatives are available to help. This ensures that you have access to the most comprehensive support when you need it.

Feedback and Improvement

We are continually enhancing our help center and the capabilities of the Mediatool Chatbot. Your feedback is invaluable to us, so please feel free to reach out with any requests or suggestions for improvement. By sharing your experiences, you help us provide a better support service for all users.

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