Conversations in Mediatool
Conversations in Mediatool allow you to communicate with collaborators directly within the platform. This feature helps keep your communications tied to relevant work, whether you want to inform the team about an important update or request direct action from a colleague.
How to Use Conversations
Access Conversations:
From the Hub Page:
Find the Conversations Icon in the top right corner.
From Media Overview, Targets, Reports, and Your Media Plans:
Located in the pink contextual menu in the top right corner.
Click on the Conversations Icon.
Tagging Users:
Use the
@symbol to tag any Mediatool user with access to the account or plan you are viewing.Tagged users will receive a notification within Mediatool and, if authorized, an email reminder.
Referencing Reports:
Use the
#symbol to reference various Reports, guiding the user to the specific page you are referring to.
Unsubscribing from Conversations:
Click the green button with the person icon to unsubscribe from a conversation and stop receiving related notifications.
The button will turn grey, and the number of followers will decrease.
Edit a Conversation:
To edit an existing conversation, click on the three dots to the right of the unsubscribe button.
⚠️All conversations are public to all Mediatool users in your organization, regardless of who is tagged in the conversation.
How Conversations are Organized
Conversations can occur nearly anywhere within Mediatool and are organized into three levels:
Parent Level:
Conversations at the parent level operate independently from those at subsidiary and plan levels. Conversations initiated at subsidiary or plan levels will not be visible at the parent level, and similarly, conversations started at the parent level will not appear at the subsidiary or plan levels.
Subsidiary Level:
Clicking the Conversations Icon within any section at the organization level makes all conversations related to all plans visible.
Plan Level:
Clicking the Conversations Icon within any section at the plan level shows only conversations related to that specific plan.
💡 To communicate something relevant to the entire organization, start the conversation at the parent level. For subsidiary or plan-specific discussions, initiate the conversation within the respective subsidiary or plan level.
Get Support
Have questions or need help? You can reach us directly via the messenger on Mediatool.com or the contact support button located in the top right corner of the Mediatool App.
Learn More
Not a Mediatool user but interested in learning more? Book a demo with the Mediatool team today and start being more productive with your marketing.