If you are unable to download the Huma iPhone app, please try the following troubleshooting steps:
iPhone Reboot: Restart your iPhone by turning the device off and back on, then try to download Huma from the iOS App Store
Outdated version of iOS?: It is possible that you are running a version of iOS that is not supported by Huma. To download and install the Huma app you must have iOS 13.0 a. Check what version of iOS your iPhone is running and update to the latest version if possible. To find out what version of iOS you have, click here.
Poor internet connection?: You must have an internet connection to download the Huma app. Check that you have a working and stable, internet connection (#TIP: Try downloading Huma on 4G or 5G if your Wi-Fi / internet connection is poor and vice versa)
Lack of storage space?: You may have insufficient space on your phone to download and install the Huma app (#TIP: Free up space by deleting unused apps to be able to download Huma). The Huma iOS app (v1.24) only takes up 230.2MB in phone storage space.
Applicable App Store: The Huma app is available in a limited amount of countries / geographies: UK, EU, South Africa, Republic of Ireland, USA, Dubai, Saudi Arabia. Please make sure you are logged into an app store of the above geographies / countries.
Logged into the App Store: Make sure you are logged into the iOS App Store with an AppleID. If you cannot remember your Apple ID and/or Password, you will need to reset this to sign into the App store and download the Huma app.
Incorrect device: Please note that the Huma app is a smartphone app and can only be downloaded and used on a smartphone such as the iPhone (or an Android phone). We currently do not support tablet devices e.g. iPad or desktop or laptop computers.
Need technical support?
If you require technical support or have a question that needs answering, please don't hesitate to contact the Huma Customer Care team.
You can send a message through the live chat within the Huma Portal by clicking on your name in the top right corner of the screen and then clicking 'Contact support'.
Alternatively, please send an email to support@huma.com to speak to a member of our team.