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Mediclinic: Signing back into Huma after an app update

Opened the Huma app to find your health data missing? This help guide walks you through what you should do next

Updated over 4 years ago

If you've opened the Huma app and see no information regarding your vitals but instead see the Huma 'splash screen' i.e. a screen with the Huma logo, fear not! You have NOT lost your health data and your account has NOT been deleted. You've simply been logged out of Huma.

When you've updated to a new version of Huma on your smartphone this can result in you being automatically logged out of Huma. All you have to do is log back in.


How to log in to Huma

To log in again, please do the following:

  • Open the Huma app on your smart phone

  • Tap on 'I already have an account'

  • The next step asks you to choose 'Phone number' or 'Email address'. What this screen is asking you is, what login credential did you use when you first created your Huma account. All Huma accounts can be created with either a 'Phone Number' or 'Email address' as the primary login credential.

What to do if you have forgotten your Huma login credentials

  • If you do not remember which option you choose, try each option. Huma will do a real time check against the phone number or Email address and let you know if there is no account against the login credential. If no account is found, you will see an error message stating 'something went wrong' - see below:

  • If you've tried one login credential, and have not managed to log in, try another so for example, if an email address results in an error message, try a phone number (#TIP: Please double check the entered phone number as a code could be sent to a wrong number).

  • If you have tired both Email address and phone number and are still unable to log in to Huma, please contact the Huma customer support team for further help

  • If however you are successful, you will receive a 'verification' code via text or Email (dependent on your login credential) which you can then enter into Huma.

  • Once the verification code has been entered and has been validated, you will be logged into Huma


Still experiencing issues?

If you've managed to log back into Huma but see no health data, there are two possible explanations

(1) You've accidentally created a new / second Huma account which has no recorded health data

  • If this is the situation, simply log out of your second Huma account and log back in using the credentials for your initial Huma account

  • If you are unsure of your login credentials, you can, as described above try both a phone number and email address

(2) There could be a genuine issue which needs to be further investigated by the Huma customer support team.

If you are unsure of which of the above applies to you, or require further assistance, please contact the Huma customer support team.

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