In order to protect your personal data, you must set a passcode, pattern or pin on your phone. Without one, you cannot access the GDm-Health service.

Check the code and try re-entering. If that doesn’t work please contact your diabetes care team, they will be able to issue you with another one.

Go to the “My Meter” screen in the “Settings” menu and follow the instructions. If you are using a Bluetooth meter, make sure the meter is in pairing mode before trying to set it up. Your meter is in pairing mode when the Bluetooth symbol is flashing or there is a blue flashing light and Bluetooth icon displayed. If this is not visible then press and hold the button on your meter until it is.

If you are unable to set up your meter, close the app and restart the meter. You can also try turning your Bluetooth off and on again on your phone. If you still can’t set up your meter, contact your diabetes care team. In the meantime, you can still submit readings into the app manually.

Please see our Quick Guide for further information: How do I set up my Bluetooth meter?

Should you find that suddenly your readings are not being synced from your meter to the GDm-Health application, go to your Bluetooth settings, and make sure Bluetooth is turned on. If your Bluetooth is not on, then turn it on and try again.

If your Bluetooth is already on then you can ‘forget’ the device within your Bluetooth settings and reconnect the device through the connect meter process as described above.

Dependent on your phone you can find this by doing one of the following:

Make sure your smartphone is connected to the internet. The app will sync data automatically.

You can edit information in a reading by tapping on it and selecting 'edit'. Previous readings are accessed from the 'My Readings' page.

If you have a new meter, go to the “My Meter” from the “Settings” menu. Click on “Change Meter” and follow the instructions

This should not happen, but if it does, please close the app and reopen it. If this does not fix the problem, delete the app and reinstall it onto your phone. Please note: if you reinstall the app, you will need a new activation code from your diabetes care team. All your previous readings and messages will be synced when you reinstall your app. If the error persists, please contact your midwife.

Should you get an error message within the GDm-Health application, a general restart of the application would be a good place to start. If you reinstall the app, you will need a new activation code from your Diabetes Care Team. All your previous readings and messages will be synced when you reinstall your app. If the error continues, please send a screenshot of the error, along with the steps that have been taken to see the error in your application with your Diabetes Support Team which will help you diagnose the issue.

The app shows you messages from your diabetes care team. You will get these as text messages and in the app. You cannot reply to messages. Request a call back if you have a question for your Diabetes Care Team.

Please contact your diabetes care team, they may need to change the medication on their system.

GDm-Health often rolls out updates to the application to make sure that improvements are available to users as soon as possible. During an application update, you will not need to delete your application, however, to receive the updates you will need to either set your app to automatically update or update manually through the Google Play Store or Apple App Store.

Android Automatic Application Update

iPhone Automatic Application Update

Please call your emergency antenatal number provided by the hospital if you are concerned.

If you are concerned about anything to do with your pregnancy, please contact your midwife.

Your diabetes care team will tell you when to stop using the app. You will get a message telling you that the care team have closed your record. You may also be asked to fill in a feedback survey.

If the above troubleshooting steps do not help with your issue then please contact your Diabetes Care Team.