Contacting Huma Customer Care through Live Chat
You can contact the Huma Customer Care team by sending a message using our live chat feature.
Accessing Live chat from the GDm-Health Clinician Web Portal
Within the GDm-Health Clinician Web Portal, click on the additional options menu located in the top right hand corner of the screen
Click on 'Support Portal'
A live chat will appear as will a blue live chat icon
Tap on 'Send message'
Enter your 'Email address'
Type your message and click on the blue send message icon (bottom right corner of the live chat box) to send your message and start chatting with a member of the Huma Customer Care team
You can also share attachments, screenshots and/or videos to assist your enquiry
Live chat within GDm-Health Clinician help guides
You can also access the live chat from any Huma GDm-Health, help guide!
Click on the blue live chat icon in the bottom right hand corner of a help guide to send a message
Contacting Huma Customer Care through Email
If you cannot access the Huma live chat, please send an email to our Customer Care team (support.diabetes@huma.com).
Customer Care Working Hours
Monday through Friday - 9:00am to 5:30pm (UK Time)
Saturday & Sunday - Closed
Bank Holidays - Closed
Huma will respond to all queries within 24 hours
If messages are sent outside of these hours, Huma will respond if our team is available via Email