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How to request a callback?

DBm-Patient

Updated over 2 years ago

Request a callback from the + Button:

Step 1

In the Hub page, click on the + button in the bottom right hand side of
the screen.

Step 2

Tap on Request callback.

Step 3

A confirmation message will appear, tap Confirm.

Step 4

Tap Cancel callback to cancel the request.

You will be asked to confirm your choice.

Tap Yes to cancel or No to access the previous screen.

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Request a callback from an in-app message

Step 1

Access the messages screen by tapping on the Envelope icon in the top right-hand corner of the Hub screen.

Step 2

Click on the Call me option located next to a message.

If you started the process by mistake then tap Back at any point to go back to the Hub screen.

Step 3

A confirmation message will appear, tap Confirm.

Step 4

Tap Cancel callback to cancel the request.

You will be asked to confirm your choice.

Tap Yes to cancel or No to access the previous screen.

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