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How do I contact Huma for Technical Support? | DBm-Health
How do I contact Huma for Technical Support? | DBm-Health

Are you a patient using DBm-Health? This help guide walks you through how you can contact Huma Customer Care team for technical support.

Updated over a year ago

Contacting Huma Customer Care through Live Chat

You can contact the Huma Customer Care team by sending a message using our live chat.

  • In the bottom right hand corner of the screen, tap on the blue live chat icon

  • Tap on 'Send message' to start a chat with a member of the Huma Customer Care team

  • Enter your 'Email address'

  • Type your message and click on the blue send message icon (bottom right corner of the live chat box) to send your message and start chatting with a member of the Huma Customer Care team


Contacting Huma Customer Care through Email

If you cannot access the Huma live chat, please send an email to our Customer Care team (support.diabetes@huma.com).


Customer Care Working Hours

  • Monday through Friday - 9:00am to 5:30pm (UK Time)

  • Saturday & Sunday - Closed

  • Huma will respond to all queries within 24 hours

  • If messages are sent outside of these hours, Huma will respond if our team is available via Email

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