An order, paid up front with a credit card or with store credit, may be refunded to the customer.
To view or manage refunds, navigate to the Order Details page Refunds section.
There are multiple options for refunding an order. You may choose to refund:
Individual items in the order
The entire order
Custom refund amount
Additionally, a refund may be applied to a specific payment method
Any payment method registered for the customer
Store credit
Offline (e.g. cash, check)
Create Refunds
Payments made against terms or capital terms orders may be refunded with a different workflow.
To create a new refund, select the New refund button in the Refunds section.
If this button is disabled, it could be that the order has already been fully refunded, the order status is Disputed, or the order has not been approved yet (integrations only)
Refund Types
Select the option for the type of refund you would like to create.
Refund Individual Items If refunding individual items, select the quantity for each item you would like to refund.
Refund Entire Order When refunding the entire order, the quantity for each item will be automatically set to the total number of items in the original order.
Refund Custom Amount Enter the custom dollar amount you would like to refund, up to the original order total amount. Note that with this refund type, the refund will not be associated with any specific items in the order.
Refund Destination and Reason
Select the Get quote button to display the possible payment methods that funds may be returned to. The available options will vary based on how the order was originally paid for.
Finally, you can select the reason for refunding this order, along with any optional notes.
Select the Refund button to finalize the refund.
Archive an Order
Order archival allows you to "hide" an order, without refunding or deleting it. Once an order is archived, it will no longer be displayed within the Orders page and can only be brought up again by filtering Archived Orders within the Orders page. An important part of this feature is that archiving an order also hides it from the customer on the storefront. This can be accomplished on the order detail page, below the activity section.
No longer appears in the list of orders
No longer visible to customer on storefront
Only visible when filtering by archived orders
Archiving does not refund an order