How can I join the event?
Through the event page
You received a link to the event website in an e-mail from the event organizer. If you don’t see the message, please check your SPAM folder. If the message has not been received, please contact the event organizer or e-mail us on email@example.com.
Through the mobile application
Download the mobile application to your Phone from the Google Play store or AppStore. Enter the name of the event in the search engine inside the application and join the group of participants.
How can I change the password in the mobile application? – user not logged in
To change your password, while not being logged in, go to the login screen and select the password reminder option. Then enter your email address and send the message. Check your inbox, with the link provided in the e-mail you will be able to change your password.
How can I change the password in the mobile application? – user logged in
If you are logged in to the mobile app, you can change your password, by going to the “edit profile” section. In any menu in the app chose the user icon, next go to the settings by clicking the gear icon in the upper right corner and select: change your password. Enter your current password and a new password, then confirm the changes.
How can I change the password via website? – user not logged in.
To change your password, click the link provided by the event organizer and select the “remind password” option. You can do it also on our website.
How can I change the password via website? – user logged in.
If you are logged in to the event platform, go to your profile on the right-hand side of the main menu. Then select “change password” button on the left side of the screen.
How to complete/edit user profiles? - in the app
Editing user profiles is available after registration. After logging into the mobile app, click the user icon in the lower right corner of the screen, then the gear in the upper right corner and chose the “edit profile” button from the list. Entered changes should be confirmed with the “save” button.
How to complete/edit user profiles? - on the website
Editing user profiles is available after registration. After logging into the event page, you can edit your profile by selecting the user icon on the right side of the main menu. From the drop-down list, select “My Profile” and then “Edit Profile”.
How to delete an account in Meeting Application?
You can delete your account in the Meeting Application. It results in complete and irretrievable data loss. To delete the profile, log in and go to the profile edition section. In the mobile app, click the user icon in the lower right corner, then the gear icon in the upper right corner and select “delete profile” option from the drop-down list. While logged in on the website, to delete an account, go to the profile edition page, on the right side of the main menu and select the “delete account” button on the left side of the screen.
My e-mail is already in use.
If the message “e-mail is already in use” appears, it means that your e-mail is already in our database. Most likely you have already given it at another event in the past. In this case use the reset option, which is available in the mobile application and on the event page, on the log in screen.
No access to the event.
If you are trying to join an event and a message pop ups that the event has restricted access, this means that your e-mail is not on the guest list. Make sure you are logged in/registered with the e-mail; that you provided to the event organizer, e.g., when buying a ticket. However, if you are still having issues please contact the event organizer directly.
No access to specific content.
If, according to your selected ticket or role at the event, you notice that you don’t have access to related content, this may means that you have been assigned the wrong Group Tag or are using the wrong e-mail address. Report this matter to the event organizer, indicating the e-mail address where the problem occurs.
I haven’t received the e-mail invitation.
If you have received information that an invitation will be sent, but you still haven’t received it, first check your e-mail SPAM folder. Make sure you provided the correct e-mail address to the event organizer. If everything is correct and you are using a corporate mailbox, the invitation e-mail might have been blocked by the domain’s firewall. In that case contact your company’s IT specialist, if they have not blocked communication from firstname.lastname@example.org