đ§ How to Reach Us
Support Email: support@megahr.com
Live Chat: Use the chat bubble at the bottom right of any Mega HR Help Center page to connect directly with our support team and create a support ticket.
đ Support Hours
Our team is available during the following hours:
Region | Days | Hours (Local) |
Americas (ET) | MondayâFriday | 8:00 AM â 8:00 PM |
Limited weekend and holiday coverage is available for urgent service interruptions or integration downtime.
⥠First Response SLA
We aim to respond quickly to every inquiry:
Priority | Example | First Response Time |
High (Enterprise plans) | Urgent service interruptions or integration downtime | 1 hour during regular business hours 8 hours on weekends |
Normal | General questions, setup help, feature clarification | 1 business day |
Low | Product feedback or enhancement requests | 2 business days |
đ Self-Help & Knowledge Base
Mega HR Help Center: Articles, setup guides, and troubleshooting tips
𧩠Reporting Issues
When contacting support, please include the following to help us troubleshoot faster:
Your Mega HR workspace name
A short description of the issue
Any relevant screenshots or error messages
The approximate time the issue occurred
Thank you for using Mega HR!
â
Our goal is to make your 10x your hiring productivity. Let us know how we can help you achieve that!