🧭 How to Reach Us
Support Email: support@megahr.com
Live Chat: Use the chat bubble at the bottom right of any Mega HR Help Center page to connect directly with our support team and create a support ticket.
🕒 Support Hours
Our team is available during the following hours:
Region | Days | Hours (Local) |
Americas (ET) | Monday–Friday | 8:00 AM – 8:00 PM |
Limited weekend and holiday coverage is available for urgent service interruptions or integration downtime.
⚡ First Response SLA
We aim to respond quickly to every inquiry:
Priority | Example | First Response Time |
High (Enterprise plans) | Urgent service interruptions or integration downtime | 1 hour during regular business hours 8 hours on weekends |
Normal | General questions, setup help, feature clarification | 1 business day |
Low | Product feedback or enhancement requests | 2 business days |
📚 Self-Help & Knowledge Base
Mega HR Help Center — Articles, setup guides, and troubleshooting tips
🧩 Reporting Issues with the Zoom Integration
When contacting support, please include the following to help us troubleshoot faster:
Your Mega HR workspace name
A short description of the issue
Any relevant screenshots or error messages
The approximate time the issue occurred
Thank you for using Mega HR!
Our goal is to make your 10x your hiring productivity. Let us know how we can help you achieve that!