How to Cancel Your EOS Fitness Membership – A Complete Guide
Canceling a gym membership can sometimes feel like a complicated process, but with the right steps, you can terminate your EOS Fitness membership smoothly. Whether you're relocating, switching gyms, or simply no longer using the facility, this guide will walk you through the cancellation process, including customer service contacts, email options, website procedures, and FAQs.
Why Cancel EOS Fitness Membership?
Before diving into the cancellation steps, it’s important to understand why members choose to cancel:
Relocation – Moving to an area without an EOS Fitness location.
Financial Reasons – Cutting expenses or switching to a more affordable gym.
Lack of Usage – Not utilizing the membership enough to justify the cost.
Dissatisfaction – Poor customer service, equipment issues, or lack of amenities.
Whatever your reason, EOS Fitness has specific policies for cancellations, which we’ll cover next.
How to Cancel EOS Fitness Membership
EOS Fitness requires members to follow specific procedures to cancel their membership. Below are the most effective methods:
1. Canceling In-Person
The most straightforward way to cancel is by visiting your home club (the location where you signed up). Here’s what to do:
Bring a valid ID and your membership details.
Speak with a front desk representative or membership advisor.
Request a cancellation form and fill it out.
Get a confirmation email or receipt for your records.
Note: Some members report being charged an early termination fee if canceling before the contract ends.
2. Canceling via Phone
If visiting the gym isn’t convenient, you can call EOS Fitness Customer Service at:
📞 +1-917-672-6742
Steps to cancel over the phone:
Call during business hours (typically 9 AM – 6 PM, Monday-Friday).
Provide your full name, membership number, and billing details.
Request cancellation and ask for a confirmation email.
Follow up if you don’t receive confirmation within 3-5 business days.
3. Canceling via Email or Written Notice
Some EOS Fitness locations accept cancellations via email or certified mail. Here’s how:
Email Method:
Send an email to support@eosfitness.com (or your home club’s email).
Include:
Your full name
Membership number
Date of cancellation request
Reason for cancellation (optional)
Request a written confirmation.
Mail Method (Certified Mail Recommended):
Write a cancellation letter with your details (name, membership number, request date).
Mail it to your home club’s address (find it on the EOS Fitness website).
Keep a copy and tracking number for proof.
4. Canceling Through the EOS Fitness Website or App
EOS Fitness does not currently allow full cancellations online, but you can:
Log in to your member portal (https://www.eosfitness.com).
Check billing details or freeze your account (temporary option).
Contact support through the website’s live chat or contact form.
Important Cancellation Policies
Before canceling, be aware of EOS Fitness’s policies:
Early Termination Fees (ETFs): If you’re in a contract, you may owe a fee (varies by membership type).
30-Day Notice: Some locations require a 30-day notice before cancellation takes effect.
Outstanding Balances: Clear any pending dues before canceling.
Freezing vs. Canceling: If unsure, you can freeze your membership (temporarily pause payments).
EOS Fitness Customer Service & Contact Details
For quick assistance, use these contacts:
Customer Service Phone: +1-917-672-6742
Email: support@eosfitness.com
Website: https://www.eosfitness.com
Club Locator: Find your home club
FAQs About EOS Fitness Cancellation
1. Can I cancel my EOS Fitness membership online?
No, full cancellations usually require in-person, phone, or written requests.
2. Is there a cancellation fee?
If you’re still under contract, yes—check your agreement for exact fees.
3. How long does it take to process a cancellation?
Typically 30 days, and you may be billed for one final month.
4. Can I freeze my membership instead?
Yes, freezing is an option (usually for 1-3 months) for a small fee.
5. What if I moved and can’t visit my home club?
Call customer service (+1-917-672-6742) for remote cancellation options.
Final Tips for a Smooth Cancellation
Read your contract to avoid unexpected fees.
Get written confirmation of cancellation.
Monitor your bank statements to ensure no further charges.
Consider freezing if you might return.
Conclusion
Canceling your EOS Fitness membership requires following specific steps, whether in-person, by phone, or in writing. Use the customer service number (+1-917-672-6742) for quick assistance, and always keep records of your cancellation request.
By following this guide, you can avoid unnecessary charges and successfully terminate your membership. If you have any issues, escalate them through EOS Fitness’s official support channels.
Need help? Call +1-917-672-6742 or visit EOS Fitness Support.