How to Cancel Peloton Membership: A Complete Guide
If you're looking to cancel your Peloton membership, you have several options depending on whether you have an All-Access Membership, App Membership, or Digital Membership. This comprehensive guide will walk you through each cancellation method step-by-step, including phone support, online cancellation, and important considerations.
For immediate assistance, you can contact Peloton customer service at +1-833-784-5245.
Understanding Peloton Membership Types
Before canceling, it's important to know which type of Peloton membership you have:
All-Access Membership ($44/month) – For Peloton Bike, Bike+, Tread, or Row owners.
Peloton App Membership (12.99/month or 12.99/month or 24/month for App+) – For digital-only access without equipment.
Peloton Digital Membership (Legacy plan) – Older subscription model.
Each membership has different cancellation steps.
How to Cancel Peloton All-Access Membership
Option 1: Cancel Online
Log in to your Peloton account at members.onepeloton.com.
Go to "Profile" → "Settings" → "Membership."
Click "Cancel Membership" and follow the prompts.
Confirm cancellation via email.
Option 2: Cancel by Phone (+1-833-784-5245)
Call Peloton customer service at +1-833-784-5245.
Provide your account details (email, bike/tread serial number).
Request a confirmation email for your records.
Option 3: Cancel via Live Chat
Visit support.onepeloton.com.
Click "Contact Us" → "Chat with Support."
Request membership cancellation.
Important Notes:
You must return leased Peloton equipment (if applicable) to avoid additional charges.
Cancellation takes effect immediately—no refunds for unused days.
How to Cancel Peloton App Membership
Since App Memberships are managed through the Apple App Store or Google Play, you must cancel via:
For iOS (iPhone/iPad):
Open Settings → Tap your Apple ID.
Go to "Subscriptions" → Select Peloton App.
Tap "Cancel Subscription."
For Android:
Open the Google Play Store.
Tap "Subscriptions" → Select Peloton App.
Click "Cancel Subscription."
For Web/Desktop Users:
Log in at members.onepeloton.com → "Membership" → "Cancel."
How to Pause Instead of Cancel
If you want a temporary break:
All-Access Members can pause for 1-3 months (call +1-833-784-5245).
App Members must cancel and resubscribe later.
Frequently Asked Questions (FAQs)
1. Will I get a refund after canceling?
No, Peloton does not prorate refunds.
2. Can I transfer my membership to someone else?
No, memberships are non-transferable.
3. What happens to my workout data after canceling?
Your account remains accessible, but you lose access to classes.
4. Why am I still being charged after cancellation?
If billed through Apple/Google, cancel directly in their stores.
If charges persist, call +1-833-784-5245 or dispute with your bank.
Final Thoughts
Canceling your Peloton membership is simple if you follow the correct steps. For All-Access members, ensure you return leased equipment to avoid fees. For App members, cancel via Apple/Google to stop billing.
Need help? Contact Peloton at +1-833-784-5245 for support.