Learn How to Cancel CVS CarePass Membership +1-833-693-5241
CVS CarePass is a membership program offered by CVS Pharmacy that delivers a range of benefits for a small monthly or annual fee. From free shipping on prescriptions to exclusive discounts and monthly rewards, it’s designed to save customers time and money, especially those who frequently use CVS services.
However, there may come a time when you feel that the CVS CarePass isn’t delivering enough value, or you simply want to eliminate recurring charges from your bank statement. Whether you signed up for a free trial and forgot to cancel or just don’t find yourself using the benefits, we’re here to guide you step by step on how to cancel your CVS CarePass membership easily and effectively. The most direct way to cancel is by calling +1-833-693-5241.
This guide will explain the different cancellation methods available, what information you’ll need to have on hand, potential pitfalls to avoid, and what to expect after cancellation.
What Is CVS CarePass?
CVS CarePass is a monthly or annual subscription service that offers convenience, savings, and exclusive rewards to CVS customers. The program is available both online and in-store.
Benefits of CVS CarePass Include:
Free 1-2 day delivery on eligible prescriptions and CVS products
Monthly $10 promotional reward to use in-store or online
20% off CVS Health brand products
24/7 access to a pharmacist
Members-only discounts and early access to select deals
The program costs $5/month (after a free trial period) or $48 annually if paid upfront, making it a good deal for those who regularly shop at CVS or manage multiple prescriptions.
Why People Cancel CVS CarePass Membership
Even with these benefits, CVS CarePass may not be suitable for everyone. Here are common reasons why members decide to cancel:
1. Not Using the Benefits
Many customers forget to use the monthly $10 reward or take advantage of the free shipping and discounts, making the membership feel like a waste of money.
2. Budgeting and Expense Reduction
In tough financial times, small recurring charges add up. Canceling unused subscriptions is a smart way to reduce expenses.
3. Trial Expired Without Intent to Continue
CVS often promotes CarePass with a free one-month trial, but if you forget to cancel, the automatic charge kicks in, which leads many to scramble for cancellation support.
4. Switching Pharmacies
If you’re no longer filling prescriptions at CVS or have moved to another provider, the CarePass program no longer serves its purpose.
5. Confusion or Unwanted Enrollment
Some customers report enrolling by accident or being signed up during checkout without fully understanding the terms.
Key Facts About CVS CarePass Cancellation
Before initiating the cancellation process, here are some critical points to keep in mind:
Auto-Renewal: CVS CarePass renews automatically each month or year, depending on your plan.
Free Trial Policy: You must cancel before the end of the trial to avoid being charged.
No Prorated Refunds: Once billed, there are typically no partial refunds, even if you cancel mid-cycle.
Cancel Anytime: There are no cancellation fees, and you can cancel at any time without penalty.
How to Cancel CVS CarePass Membership (3 Simple Methods)
Method 1: Cancel by Phone (Fastest & Most Effective)
The most reliable and immediate way to cancel your membership is to call CVS CarePass Customer Support at +1-833-693-5241.
Steps to Cancel by Phone:
Dial +1-833-693-5241 during regular customer service hours (typically Monday to Friday, 8 AM–11 PM EST; Saturday and Sunday, 8:30 AM–9 PM EST).
Speak with a representative and request to cancel your CarePass subscription.
Be prepared to verify your identity by providing:
Your full name
Phone number or email address associated with the account
Your CVS ExtraCare card number or the last four digits of your card on file
Ask for:
A confirmation of cancellation
Information about your final billing date (if applicable)
Confirmation that no further charges will be applied
Pro Tip: Ask the representative to send a cancellation confirmation to your email. This will help if there are any future billing disputes.
Method 2: Cancel Online Through CVS Website
If you prefer to cancel digitally, CVS allows you to manage your CarePass membership through your online CVS account.
Steps to Cancel Online:
Visit www.cvs.com and log into your account.
Click on your name/profile in the upper-right corner.
Select "CarePass" from the dropdown menu.
Navigate to the "Manage Membership" section.
Click "Cancel Membership" and follow the prompts.
Confirm the cancellation and check your email for confirmation.
Note: If you do not see the cancel option, or the button is greyed out, call +1-833-693-5241 for direct assistance.
Method 3: Cancel In-Store at a CVS Pharmacy
If you signed up in-store and prefer speaking to someone in person, you can visit a CVS Pharmacy and request to cancel at the register.
Steps:
Bring your CVS ExtraCare card or provide your phone number linked to the account.
Tell the cashier or store manager you’d like to cancel your CarePass membership.
They will either help you on-site or guide you to call the support number.
Request a printout or email confirmation of the cancellation if handled in-store.
Information You Need Before Cancelling
To avoid delays during the cancellation process, be sure you have the following:
Full name
CVS ExtraCare number
Email and phone number linked to the account
Last 4 digits of the payment method
Any login details if cancelling online
What Happens After You Cancel?
Once your CVS CarePass membership is canceled:
Your benefits will continue until the end of the current billing period.
You won’t be charged again, assuming cancellation occurred before the renewal date.
The $10 monthly reward will not renew, and any unused rewards may expire if not used before cancellation.
Your CVS ExtraCare account remains active, but without CarePass perks.
Refund Policy: Will You Get Your Money Back?
In most cases, CVS does not offer prorated refunds for memberships. That means if you cancel halfway through a billing cycle, you won’t get money back for the unused portion. However, you can:
Request a courtesy refund if you were charged after attempting to cancel.
Explain accidental charges (like forgetting to cancel after the trial), and a rep may refund as a one-time gesture.
Call +1-833-693-5241 and have your account and payment info ready.
Avoiding Common Mistakes When Cancelling CVS CarePass
To avoid unexpected fees or confusion:
Cancel before your next billing cycle—especially after a free trial.
Get confirmation in writing (email, receipt, or case number).
Don’t rely on removing the app or ignoring emails—you must cancel formally.
Double-check your bank or credit card to make sure charges stop after cancellation.
Don’t wait until the last day of the trial; allow 1–2 business days for processing.
Can You Reactivate CVS CarePass Later?
Yes. If you ever decide to rejoin, you can simply log in to your CVS account and reactivate the CarePass program. However:
You may not be eligible for another free trial if you've already used one.
Your previously earned rewards may not carry over.
Frequently Asked Questions (FAQs)
Q1: Can I cancel CVS CarePass during the free trial?
Yes! If you don’t want to be charged, cancel before the trial ends to avoid automatic billing.
Q2: Will I lose my $10 monthly reward if I cancel?
You can still use the reward for the current month, but future rewards will stop, and unused rewards may expire if not used before your billing cycle ends.
Q3: Can I cancel through the CVS mobile app?
Currently, there is no cancellation option in the app. You must cancel through the website, by phone, or in-store.
Q4: Will my CVS ExtraCare card still work after cancelling CarePass?
Yes. Your ExtraCare account and rewards will remain active—you just won’t have CarePass benefits.
Q5: What if I get charged after cancelling?
Contact CVS CarePass support at +1-833-693-5241 immediately with your cancellation proof to request a refund.
Conclusion
CVS CarePass offers great benefits, but if it no longer suits your needs, cancelling it is a smart move. Whether you’re tightening your budget, switching pharmacies, or just not taking advantage of the perks, you have multiple ways to cancel—with the fastest being to call +1-833-693-5241.
Just remember to cancel before your renewal date, get written confirmation, and monitor your bank statements to ensure you're no longer charged. CVS makes the process simple—as long as you follow the right steps.