How to Cancel Your Fitness 19 Membership: A Complete Guide
If you're looking to cancel your Fitness 19 membership, you've come to the right place. This comprehensive guide will walk you through the process step by step, ensuring you can terminate your membership without unnecessary complications or fees.
Understanding Fitness 19 Membership Cancellation
Before diving into the cancellation process, it's important to understand that Fitness 19 is a franchise operation, meaning policies may vary slightly from location to location. However, there are standard procedures that apply to most locations, which we'll cover here.
Step-by-Step Cancellation Process
Step 1: Review Your Contract
Before initiating the cancellation process, carefully review your membership agreement. Pay special attention to:
Minimum commitment period (usually 12 months)
Early termination fees
Notice period requirements (typically 30 days)
Specific cancellation procedures for your location
Your contract is the definitive source for understanding your obligations and rights when canceling.
Step 2: Direct Phone Contact
The most efficient way to begin the cancellation process is often through direct phone contact:
Call the Customer Service Line: +1-917-730-3729
When calling, be prepared with:
Your membership information (ID number if available)
The reason for cancellation
Your account details
Ask specifically about the cancellation process for your home location and take notes during the conversation. Request the name of the representative you speak with and a confirmation number or reference for the call.
Step 3: Visit Your Home Gym in Person
Many Fitness 19 locations require an in-person visit to complete the cancellation process. This is often the most reliable method to ensure your cancellation is properly processed.
When visiting:
Bring a valid photo ID
Have your membership card ready
Bring a printed copy of your membership agreement if possible
Be prepared to fill out a cancellation form
Ask for a written confirmation of your cancellation request
Speak directly with a manager if possible, as they typically have the authority to process cancellations immediately.
Step 4: Send a Written Cancellation Notice
Even if you've spoken with someone on the phone or visited in person, sending a written cancellation notice provides additional documentation of your request.
Your written notice should include:
Full name
Membership ID number
Contact information
Date of request
Clear statement of intent to cancel
Reason for cancellation (optional)
Reference to any previous conversations regarding cancellation
Send this notice via certified mail with return receipt requested to your home location, and keep a copy for your records.
Step 5: Email Confirmation
Follow up your written notice with an email to both your local gym and the corporate customer service:
For your local gym, find the email on your membership agreement or by calling your location directly.
In your email:
Include the same information as your written notice
Attach a scanned copy of your written cancellation notice
Request explicit confirmation of receipt and processing
Reference any in-person conversations or phone calls
Step 6: Follow Up and Verification
After submitting your cancellation request:
Wait 5-7 business days
Call +1-917-730-3729 to confirm your cancellation was processed
Check your bank or credit card statements to ensure billing has stopped
Request a confirmation email or letter stating your membership has been canceled
If charges continue after your cancellation should have taken effect, document them carefully for dispute purposes.
Special Circumstances for Cancellation
Medical Reasons
If you're canceling due to medical issues:
Obtain a doctor's note explaining why you cannot continue using the gym
Submit this documentation along with your cancellation request
Reference medical hardship policies in your membership agreement
Medical documentation often waives early termination fees, though policies vary by location.
Relocation
If moving more than a certain distance from any Fitness 19 location (typically 25-50 miles):
Provide proof of your new address (utility bill, lease agreement, etc.)
Submit this documentation with your cancellation request
Specify the distance to the nearest Fitness 19 from your new location
Financial Hardship
Some locations may consider financial hardship cancellations:
Prepare documentation of your changed financial circumstances
Explain your situation clearly in your cancellation request
Be prepared to negotiate terms if full cancellation isn't granted
Alternative Options
If standard cancellation isn't feasible due to contract terms, consider these alternatives:
Membership Freeze
Rather than canceling outright, you might be able to freeze your membership temporarily:
Typically available for 1-3 months
Reduced monthly fee during the freeze period
Requires documentation for medical freezes
Can provide flexibility if you expect to return
Membership Transfer
Some locations allow transferring your membership to another person:
The new member typically needs to meet membership requirements
May involve a transfer fee
Both parties usually need to be present
Can help avoid early termination fees
Using Official Resources
Fitness 19 Website
Visit the official Fitness 19 website for cancellation information:
Look for the "Membership" or "FAQ" sections
Some locations offer online cancellation request forms
Download official cancellation documents if available
Fitness 19 Mobile App
If you use the Fitness 19 mobile app:
Check for account management options
Some locations allow cancellation requests via the app
At minimum, you can access your membership details
Common FAQs About Fitness 19 Cancellations
Can I cancel my Fitness 19 membership over the phone?
While you can initiate the process over the phone at +1-917-730-3729, most locations require written documentation or an in-person visit to complete the cancellation process.
Will I get a refund when I cancel?
Refunds are typically not provided for past months of membership. If you've prepaid for future months, you may receive a prorated refund depending on your location's policies.
Can I cancel if I'm still within my contract term?
Yes, but you may be subject to an early termination fee unless you qualify for one of the exemptions (medical, relocation, etc.).
How long does the cancellation process take?
After submitting all required documentation, processing typically takes 5-10 business days. However, many locations require 30 days' notice, meaning you may be billed for an additional month after your cancellation request.
Can I dispute charges after canceling?
If you've followed the proper cancellation procedures and continue to be charged, you can dispute these charges with your bank or credit card company. Having written confirmation of your cancellation will strengthen your case.
What if my local gym refuses to cancel my membership?
If you encounter resistance, escalate to corporate customer service at +1-917-730-3729. If issues persist, consider contacting your state's consumer protection office or the Better Business Bureau.
Avoiding Common Pitfalls
Documentation Gap
Always maintain comprehensive documentation of your cancellation efforts:
Save copies of all forms and letters
Record dates and names of staff you speak with
Keep email confirmations
Note reference numbers from phone calls
Cancellation vs. Billing Cycles
Understanding your billing cycle is crucial:
Cancellation requests often take effect at the end of your billing cycle
You may still owe for the current billing period
Request specific dates when your membership will officially end
Automatic Renewal Clauses
Be aware that many fitness contracts automatically renew:
Mark your calendar with renewal dates
Submit cancellation requests well before automatic renewal
Verify that auto-renewal has been disabled
Working with Customer Service
When calling +1-917-730-3729 or visiting in person:
Remain calm and professional
Clearly state your request to cancel
Ask for written confirmation of all conversations
Get the names of representatives you speak with
Follow up all verbal agreements in writing
Legal Considerations
If you encounter significant difficulties with cancellation:
Review your state's fitness center regulations
Many states have specific laws governing gym memberships
Some provide cancellation rights beyond what's in your contract
Consider sending a formal demand letter citing applicable laws
Post-Cancellation Steps
After successfully canceling:
Monitor your bank statements for 2-3 months
Keep your cancellation confirmation indefinitely
Return any gym access cards if required
Request removal of your payment information from their system
Conclusion
Canceling your Fitness 19 membership requires diligence and proper documentation, but following the steps outlined in this guide will help ensure a smooth process. Remember that persistence is key—follow up consistently until you have written confirmation that your membership has been terminated.
The most effective approach combines multiple methods: calling the customer service line at +1-917-730-3729, visiting in person, and sending written documentation. This multi-channel approach creates a clear paper trail and demonstrates your serious intent to cancel.
By understanding your contract terms, following proper procedures, and maintaining thorough documentation, you can successfully navigate the cancellation process and move forward without unwanted charges or complications.
Always verify that your cancellation has been processed by checking your statements and obtaining written confirmation. With proper planning and follow-through, you can successfully end your Fitness 19 membership and move on to whatever fitness journey awaits you next.