How to Cancel EOS Fitness Membership: Full Guide with Phone Number +1-917-695-6477
EOS Fitness is a popular gym chain known for its affordable membership options, extensive equipment, group fitness classes, and 24/7 access at many locations. However, whether you’re moving, switching gyms, or just no longer need the service, you might be wondering how to cancel your EOS membership effectively.
Cancelling any gym membership can sometimes be tricky due to contracts, cancellation fees, and unclear processes. In this detailed guide, we’ll walk you through how to cancel your EOS Fitness membership using several methods, especially via their customer service number +1-917-695-6477.
🚨 Quick Summary
📞 Main cancellation phone number: +1-917-695-6477
✅ You can cancel in person, by phone, by mail, or sometimes online.
⏰ Cancellation must be done at least 30 days before your next billing date to avoid additional charges.
📩 Always request written confirmation after canceling.
Why You Might Cancel Your EOS Fitness Membership
There are several valid reasons to end your EOS membership:
You’re relocating or moving away.
You’ve found a better fitness option.
You’re on a tighter budget.
You no longer use the gym facilities.
You’re dissatisfied with service, hours, or location.
No matter the reason, canceling your EOS membership correctly is crucial to avoid unexpected charges and contract disputes.
Method 1: Cancel EOS Membership by Phone
📞 Call +1-917-695-6477
The most direct way to start the cancellation process is by calling EOS Fitness customer support at +1-917-695-6477.
How to Cancel via Phone:
Dial +1-917-695-6477 during business hours (Monday–Friday, 8 AM–5 PM).
Choose the appropriate menu option for membership services.
Be ready to provide your:
Full name
Phone number
Email address
Membership ID (or barcode)
Home gym location
Clearly request to cancel your membership.
Ask for written confirmation to be sent to your email.
Note the representative’s name, the time/date of your call, and any reference number provided.
🔔 Tip: Give at least 30 days’ notice to avoid another monthly charge.
Method 2: Cancel In Person at an EOS Fitness Location
EOS encourages members to visit the gym in person for cancellations. This ensures all documentation is completed properly.
Steps:
Visit your home gym location.
Go to the front desk and ask to cancel your membership.
You may be asked to fill out a Membership Cancellation Form.
Provide your ID and membership information.
Ask for a printed or emailed confirmation of the cancellation request.
In some cases, EOS staff will process the cancellation immediately, and your billing will end 30 days after submission.
Method 3: Cancel EOS Membership by Mail
EOS also offers a mail-in option, which is helpful if you can’t visit a location in person.
How to Cancel by Mail:
Write a cancellation letter including:
Your full name
Address
Phone number
Membership ID
Gym location
Your signature
Clearly request cancellation of your EOS Fitness membership.
Send the letter via certified mail to ensure delivery and tracking.
Mailing Address:
EOS Fitness – Member Services
1 E. Washington St., Suite 1200
Phoenix, AZ 85004
Keep the mail receipt and tracking number as proof.
Method 4: Online Cancellation (Location Dependent)
Some EOS locations allow members to manage or request cancellation through their member portal.
Try the Online Route:
Log into your Member Portal.
Go to Membership Settings.
Look for “Request Cancellation” or “Account Management.”
Follow the prompts and submit the request.
Wait for confirmation via email.
⚠️ Not all locations support this option. Call +1-917-695-6477 to verify if it applies to your gym.
EOS Membership Cancellation Policy
Understanding the policy helps avoid disputes:
⏳ 30-Day Notice: EOS requires at least 30 days’ advance notice to cancel.
💳 Billing Cycle: You’ll be billed one final time before cancellation takes effect.
🚫 No Refunds: Payments already made are non-refundable.
🏋️ Access During Notice: You can still use the gym during your final 30 days.
EOS Cancellation Confirmation
Always request confirmation of cancellation in writing. This might be an email, printed slip, or an entry in your Member Portal.
If you don’t receive confirmation, follow up by calling +1-917-695-6477.
What If You're Still Charged After Cancellation?
Sometimes, billing continues due to processing delays or miscommunication.
What to Do:
Check your cancellation date and compare with billing dates.
Contact EOS immediately at +1-917-695-6477.
Provide proof of cancellation (email, receipt, certified mail, etc.).
If unresolved, dispute the charge with your bank or card provider.
Freezing vs. Canceling Your Membership
If you only need a temporary break, you can freeze your membership.
EOS Freeze Policy:
Available for 1–3 months.
Small monthly freeze fee may apply.
Request by visiting your gym or calling +1-917-695-6477.
EOS Membership Contracts & Early Termination
Some EOS memberships involve contracts or term agreements. If you're still under contract, you may be charged an early termination fee unless you meet certain conditions.
Valid Exemptions:
Medical issues (with doctor’s note)
Moving 25+ miles from an EOS gym (proof required)
Military deployment
Contact customer service at +1-917-695-6477 to discuss termination under these conditions.
Frequently Asked Questions (FAQs)
1. Can I cancel my EOS membership over the phone?
Yes. Call +1-833-784-5245 to speak with a customer service representative.
2. What is the EOS cancellation fee?
There’s no fee if you’re on a month-to-month plan. If you’re in a contract, an early termination fee may apply.
3. Can I cancel immediately?
No. EOS requires 30 days’ notice before cancellation becomes effective.
4. Can I cancel online?
Only some locations offer online cancellation through the Member Portal. Call +1-917-695-6477 to check.
5. Can I cancel by email?
EOS does not currently accept cancellations by email. Use phone, in-person, or mail methods.
6. What happens after I cancel?
You’ll retain access to the gym for 30 days. Your billing stops after your final payment.
7. Will I get a refund?
No. EOS does not offer refunds on past billing.
8. What if I’m moving far away?
You can cancel early without penalty if you’re moving 25+ miles from an EOS location. Documentation is required.
9. Can I pause instead of canceling?
Yes. EOS allows you to freeze your membership for a small monthly fee.
10. Is my cancellation effective immediately?
No. Your cancellation becomes effective 30 days after the request.
11. Do I need to provide proof of ID to cancel in person?
Yes. Bring a valid ID and membership info when canceling in person.
12. How do I avoid being billed again?
Submit your cancellation at least 30 days before your next billing date.
13. Can I rejoin EOS later?
Absolutely. You can re-enroll at any time by visiting an EOS location or their website.
14. Can I transfer my membership to someone else?
No. EOS memberships are non-transferable.
15. Who do I contact for disputes?
Call +1-917-695-6477 and ask to speak with a supervisor if you have unresolved billing or cancellation issues.
Final Tips for Canceling EOS Fitness Successfully
✅ Start early: Submit your cancellation well before your billing date.
✅ Document everything: Save confirmation emails and write down rep names and dates.
✅ Be polite but firm: If you face pushback, stand your ground and request escalation.
✅ Know your rights: Understand your contract terms to avoid extra fees.
Conclusion
Canceling your EOS Fitness membership doesn’t have to be a hassle if you follow the correct procedures. Whether you use the phone option (+1-917-695-6477), go in person, or mail a cancellation letter, just be sure to act early and get confirmation.
If you run into any issues, remember that EOS’s customer service is there to help. Give them a call, explain your situation, and keep a record of every interaction.