How to Get a Refund from eHarmony: A Complete Guide to Their Refund Policy
If you’ve ever wondered, “Can I get a refund from eHarmony?”, you’re not alone. Many users accidentally purchase subscriptions, face billing issues, or are unsatisfied with the service and seek reimbursement. eHarmony’s refund policy is notoriously strict, but refunds are possible under certain conditions.
In this 1,200+ word guide, we’ll cover:
✅ eHarmony’s refund policy and eligibility
✅ Step-by-step methods to request a refund
✅ How to escalate if eHarmony denies your request
✅ Alternative solutions (chargebacks, small claims court)
✅ Tips to avoid unwanted charges in the future
For immediate assistance, contact eHarmony Customer Service at +1-917-730-8347 for refund-related queries.
eHarmony’s Refund Policy: Can You Get Your Money Back?
eHarmony operates on a strict no-refund policy for most users, but exceptions exist in specific cases:
1. 3-Day Cooling-Off Period (For Select U.S. States Only)
Residents of these 11 states can cancel within 3 business days for a full refund 15:
Arizona, California, Connecticut, Illinois, Iowa
Minnesota, New York, North Carolina, Ohio
Rhode Island, Wisconsin
How to Cancel Within 3 Days:
Email: Send a cancellation request to
subscriptions@eharmony.combefore midnight on the 3rd business day (excluding Sundays/holidays). Include your account email and a clear refund request 1.Mail: Send a signed letter to eHarmony’s cancellation department (P.O. Box 241810, Los Angeles, CA 90024) 1.
For help, call eHarmony Customer Service at +1-917-730-8347.
2. Unauthorized or Duplicate Charges
If your account was charged without consent or billed multiple times, you may qualify for a refund. Document the issue and contact:
eHarmony Support: Via email (
support@eharmony.com) or phone (+1-917-730-8347) 610.Your Bank: Dispute fraudulent charges under the Fair Credit Billing Act 1.
3. Technical Issues (Failed Features)
If paid features (e.g., messaging, boosts) don’t work, eHarmony may issue a partial refund. Report the issue via:
Live Chat (eHarmony Help Center)
Phone: +1-917-730-8347
4. Death or Permanent Disability
eHarmony’s policy oddly states that refunds are granted if the subscriber passes away (prorated for unused time) 1.
How to Request an eHarmony Refund (Step-by-Step)
Method 1: Request a Refund via Apple/Google Play
If you subscribed through the App Store or Google Play, refunds must be processed through them:
For iPhone Users:
Go to App Store > Account > Purchase History.
Find your eHarmony transaction and select “Report a Problem”.
Choose “Request a Refund” and submit 1114.
For Android Users:
Visit play.google.com/store/account.
Click Order History, locate eHarmony, and select “Refund”.
If denied, escalate to eHarmony Customer Service at +1-917-730-8347.
Method 2: Contact eHarmony Directly
Email: Send a refund request to
support@eharmony.comwith:Transaction date/amount
Reason for refund
Proof (screenshots, bank statements) 10.
Phone: Call +1-917-730-8347 (available 8 AM–5 PM PT) 615.
Live Chat: Use eHarmony’s website chat feature 15.
Method 3: Dispute the Charge with Your Bank
If eHarmony refuses, file a chargeback with your bank within 60 days of the charge. Note: This may get your eHarmony account banned 1.
What to Do If eHarmony Denies Your Refund
1. Escalate to Executive Support
Email eHarmony’s executives for faster resolution:
Carlos Robles (Chief Customer Care Officer):
CarlosRobles@eharmony.comGareth Mandel (COO):
GarethMandel@eharmony.com10.
2. File a BBB Complaint
The Better Business Bureau (BBB) mediates disputes. Many users report partial refunds after filing 9.
3. Small Claims Court
For large sums (e.g., $600+ unauthorized charges), consider small claims court. Services like DoNotPay can automate this process 1.
How to Avoid Unwanted eHarmony Charges
Turn Off Auto-Renewal:
Website: Go to Account Settings > Billing > Cancel Subscription.
iPhone: Settings > [Your Name] > Subscriptions > Cancel.
Android: Google Play > Subscriptions > Cancel 14.
Use Virtual Credit Cards
Services like Privacy.com generate one-time-use cards to block future charges.
Monitor Bank Statements
Check for unexpected renewals (common complaint 9).
For billing issues, call eHarmony Customer Service at +1-917-730-8347.
Frequently Asked Questions (FAQs)
1. How long does an eHarmony refund take?
Approved refunds take 3–10 business days 1.
2. Does eHarmony refund annual subscriptions?
Rarely, unless canceled within 3 days (for eligible states) 5.
3. Can I sue eHarmony for not refunding?
Yes, but success depends on your state’s consumer laws 9.
4. What’s the best phone number for eHarmony refunds?
Call +1-917-730-8347 or their main line: (844) 544-3173 615.
Final Thoughts
While eHarmony’s refund policy is restrictive, persistence pays off. Start with the 3-day cancellation window (if eligible), escalate to your app store or bank, and consider legal action for large disputes.
For urgent help, contact eHarmony Customer Service at +1-917-730-8347.
Pro Tip: Always screenshot cancellation confirmations—many users report being charged despite canceling