How to Cancel FFXIV Subscription: The Complete 2024 Guide
Are you looking to cancel your Final Fantasy XIV (FFXIV) subscription? Whether you're taking a break from Eorzea, switching games, or managing expenses, this comprehensive guide covers all cancellation methods, refund policies, and key tips to avoid unwanted charges.
For immediate assistance, contact Square Enix customer service at +1-917-508-5482.
Understanding FFXIV Subscription Options
Before canceling, identify which subscription type you have:
Standard Subscription ($14.99/month) - Full access
Entry Subscription ($12.99/month) - 1 character per server
Free Trial - Unlimited play up to level 70
Crysta Pre-Paid - Flexible payment option
For help determining your plan, call Square Enix support at +1-917-508-5482.
How to Cancel FFXIV Subscription
1. Cancel Through Mog Station (Recommended Method)
Log in to Mog Station
Select "Service Account Status"
Click "Cancel Subscription"
Confirm cancellation
Save confirmation screen (take screenshot)
Note: Cancellation takes effect after current billing cycle.
For website issues, call +1-917-508-5482.
2. Cancel Steam Subscription
If purchased through Steam:
Open Steam client
Go to "Account Details" → "Manage Subscriptions"
Find FFXIV → "Cancel"
Confirm cancellation
Important: Steam cancellations may take 24 hours to process.
3. Cancel PlayStation Subscription
For PS4/PS5 users:
Go to Settings → "Account Management"
Select "Account Information" → "Services"
Find FFXIV → "Cancel Automatic Renewal"
Confirm cancellation
4. Cancel By Phone
For direct assistance:
Call Square Enix customer service at +1-917-508-5482
Provide your:
Square Enix ID
Service account number
Registered email
Request email confirmation
Support Hours: Monday-Friday 9AM-6PM PST
FFXIV Refund Policy
No refunds for partial subscription periods
Accidental purchases may be refunded within 14 days - call +1-917-508-5482
Free trial players aren't charged until upgrading
Tip: Crysta balances remain usable after cancellation.
How to Avoid Future Charges
Cancel 3+ days before renewal date
Remove payment methods from Mog Station
Check "Active Subscriptions" monthly
Use Crysta for better payment control
For accidental charges, immediately call Square Enix billing at +1-917-508-5482.
FFXIV Subscription Alternatives
Consider these MMO options:
Game | Monthly Cost | Best For |
World of Warcraft | $14.99 | Fantasy RPG fans |
Guild Wars 2 | Free/$30 expansions | No subscription |
Elder Scrolls Online | $14.99 | Open world exploration |
Black Desert | Free/$10-15 | Action combat |
Need recommendations? Call +1-917-508-5482.
FAQs About Canceling FFXIV
1. Will I lose my characters?
No, characters remain for 90 days inactive (permanent for paid accounts).
2. Can I pause my subscription?
No - must fully cancel and resubscribe later.
3. Why am I still being charged?
You may have multiple service accounts. Check all or call +1-917-508-5482.
4. Can I get a partial refund?
Extremely rare. Contact +1-917-508-5482 to request.
Final Cancellation Checklist
✓ Cancel through correct platform (Mog Station/Steam/PSN)
✓ Get confirmation number or email
✓ Remove payment methods
✓ Check for final charges
For any issues, contact Square Enix customer service at +1-917-508-5482 immediately.
More help? Visit Square Enix Support or call +1-917-508-5482.