A product's status determines how someone will be able to see your product on your MV Site and who will have access to view your product.
An Active Product is considered 'live'. This means members can be given access to the product either manually, by opt-in or purchase (depending on your preference). This also means that the product will show on your Teaser Page and will also show within a member's account under their 'Available Products' section if they don't yet have access to the product in question. The majority of products that you host in MemberVault will be set as Active.
An Inactive Product is essentially 'closed'. When a product is set as Inactive, it will not display on your Teaser Page or under the 'Available Products' section within a member's account - meaning, they cannot gain access. While a product is set to Inactive, any members who previously had access would no longer be able to access the product. Setting a product to Inactive is ideal when you are building the product or if you want to remove it from availability & access while you make improvements.
An Archived Product is considered 'hidden' and will not appear as active on your MV site or allow new members to join your product. For people who have already purchased or bought your product, they will continue to retain access to this product even though it is hidden from all other members.
An Invisible Product could also be considered as a 'hidden' product. These products do not show up on your Teaser Page or within the 'Available Products' area of a member's account...BUT anyone who has access to the product can still access it. This product type is ideal for products that are only available for opt-in or purchase for a limited time. Once that time frame is over, the product can be set to Invisible so the public can no longer see it available but those who did opt-in or purchase can still continue to access the product afterward. Invisible products are also available for people with access to the product link to sign up or purchase if you have enabled those as sign up options.
Troubleshooting: My Product is marked as Active but still isn't showing as an available product?
If you've marked your product as Active but it's still showing as a hidden product and not being displayed on your Site's main page, double-check to make sure that you've assigned a Sign-Up Option.
Products that don't have a sign-up option assigned will not show as Available Products because there is no way for a person to gain access to it.
How to Update Your Product's Status:
Go to your product list and click 'edit' for the product you wish to update.
The first setting you see under Product Information is Status. Using the drop down menu to select the Status option that suits your product & vision best.
Questions? Reach out to us at hello@membervault.co, within our Facebook group, The MV Collaborative, or via chat support within your admin account (not sure how to log in? look up your account here).