You can view your session history and join your upcoming sessions by accessing your Sessions tab on the left hand side of your dashboard.

For best results, we recommend joining your video session using Chrome, Firefox or Safari.

The Join call button below will activate 10 minutes prior to your session starting.


Joining your call

When joining your call, make sure your browser is allowing access to your camera and microphone. If you have multiple devices for your microphone or camera, you can select which to allow from the drop-down menu.


During your video session:

You can control your microphone, camera, sharing your screen and other settings by the settings bar at the bottom of your screen.

The micro-phone icon is to control your mic.

The camera icon is to turn your camera on/off.

You can test your audio and view your camera info by clicking on the arrows above the icons.

The screensharing icon is to start/stop sharing your screen.

The hand icon is to raise/lower hand.

You can send reactions by clicking on the arrow above the hand icon

The tile icon is to adjust the view of your video session.

The performance icon is for adjusting performance settings for laggy video.

The grid icon is to adjust to full screen or minimize full screen mode.

The three dots icon gives you access to all the settings.

The red phone icon is to end the session.

You can chat with your mentee or mentor by clicking on the message bubble icon in the upper right-hand corner of your screen.

You can report a call to Mentorly or reach out to our support team in the bottom left corner of your screen.

Troubleshooting tips:

  • Allow access to your microphone/camera by accessing your permission settings of your browser.

  • Close down any other program, app and/or browser that might be using your camera or microphone.

  • If your microphone/camera are internal (like on a laptop), please head to your System Preferences and ensure your microphone input/output are properly set. (Mac or PC instructions)

  • If you are using a private work laptop, your company may have restricted your permission settings: it is best to join your video session via a personal laptop.


After your video session:

Once you end the call at the end of your video session, you will be prompted to leave a rating and review for either your mentor or mentee, and the platform. These ratings and reviews are only visible to your Program Manager and Mentorly's support team.


Have any questions or need any assistance?

Not to worry, we’re here to help!

You can contact the Mentorly support team by going to the Help tab found on your personal dashboard and clicking Go to Live Chat.

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