Mentorly offers a wide variety of ways in which you can customize your mentorship program to suit the needs of your mentors and mentees. Before inviting members, be sure to complete all the crucial and key steps in setting up your program.
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​Good to know: This article will guide you through all the steps needed, but as always, please reach out to your dedicated MSA for assistance or contact Mentorly's support team if you have any questions!

From your Program Dashboard, head on over to the Program tab - this is where all design decisions for your portal will take place.

It's important to customize your portal to represent your mentorship program and your company's branding or style guide.
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Consider the following when designing your portal:

Good to know: The text fields under the Program tab are HTML-friendly.

Good to know: You can click on View website at the top-right of your Program Dashboard any time to see what your portal looks like.

The URL for your portal will be your program-name.mentorly.co

⭐ For Enterprise programs: If you're a white-label Enterprise, you're able to create a custom URL without Mentorly's domain. Please let your MSA know what URL you would like for your program and we'll take it from there!

If you're on the Teams or Pro plan, talk to your MSA or Mentorly sales rep to find out how to have a custom URL.

Sectors/industries and areas of expertise are a series of options from which a mentor and mentee can choose from when creating their profiles. Each sector/industry added should have related Areas of Expertise, which means these fields have a parent-child relationship.

This list can be customized to best represent the demographic of your program.

You can create your list of sectors/industries by going to the program tab and clicking on the sectors/industries section.

Good to know: Once members begin filling out their profile, it's strongly recommended not to modify the sectors/industries, as it affects members' profiles.

Throughout the program, your members will be notified via email for things like new messages and session requests.

By default, these transactional emails have Mentorly's branding in the header and the footer, however this will be customized by Mentorly's CS team to suit your program's style guide.
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⭐ For Enterprise programs: If you're on the Enterprise plan, then the text of each transactional email is also customizable. Ask your MSA for a copy of all transactional emails and let us know what changes you would like to make.

If you're on the Teams or Pro plan, talk to your MSA or Mentorly sales rep to find out how to have customizable email content.

There are a few pre-program key decisions to make to shape your program according to your needs.
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Head over to your Program tab and scroll down to the bottom.

⭐ Pro and Enterprise subscriptions include Matching questionnaire customization, however Teams programs can only remove questions or modify possible answers. Please reach out to Mentorly Support for any modifications.

Group sessions are when mentees book a session with a mentor, where they can invite others to the session. These are private sessions where only the invited guests can join the session.

Masterclasses allow mentors to create/host a group session in which they are the host and lead the discussion or presentation. These are public and featured events, which anyone in the program can attend.

You can choose whether your members can meet for 30-minute sessions, 60-minute sessions, or both.

If you want to limit the number of mentees that can be matched to a mentor, you can specify the amount here. This limit will apply to all mentors program-wide. If a limit is not set, the number of matches per mentor is unlimited.
Note that mentors can override this limit and set their own, according to their capacity.

If you want to limit the number of mentors that can be matched to a mentee, you can specify the amount here. This limit will apply to all mentees program-wide. If a limit is not set, the number of matches per mentee is unlimited.
Note that mentees cannot override this limit, only program managers can adjust it.

Once your program has been set up, it's time to start inviting members.

Not to worry, we’re here to help!

If you have a designated MSA, simply reach out to them via email with any questions or concerns you may have.

If you do not have an MSA, contact the Mentorly support team by going to the Help tab found on your personal dashboard and clicking Go to Live Chat.