Introduction
Welcome to Paige! We’ll cover everything from signing up to leveraging advanced tools like review links and white labeling. You can also follow along with our onboarding video – timestamped deep links are provided so you can see each step in action.
Step 1: Log in with Google and Connect Your Business Profile
Paige uses your Google account for login, making sign-up quick and secure. Click “Continue with Google” on the login screen and choose the Google account that manages the Google Business Profile you want to connect. See this at 0:15 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=15s. After selecting your account, grant Paige the requested permissions to access your Google Business information – this is necessary so Paige can manage your profile content on your behalf. Once authorized, pick the specific Google Business Profile (location) you wish to onboard if prompted (for users managing multiple locations under one Google account, you’ll see a list to choose from).
Step 2: Start Your Trial and Launch the Onboarding Wizard
After connecting your Google account, Paige will prompt you to start your trial. Simply enter your payment details and click “Subscribe” to activate the trial. See this at 0:50 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=50s. Once you submit the trial form, Paige automatically logs you in and launches the onboarding wizard. This wizard will guide you through all the setup steps to customize Paige for your business needs.
Step 3: Paige Reads Your Website and Google Profile
As soon as the onboarding wizard begins, Paige will immediately gather information about your business. It scans your website and Google Business Profile to learn what your business offers, your branding, and relevant details. This initial audit is automatic – you won’t need to do anything except wait a moment. Paige uses this data to tailor its suggestions and content for you. For example, it will extract your business name, existing description, services, and even analyze your website text to understand your industry and unique selling points. See this at 1:13 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=73s. (In the video, you’ll hear how “the first thing Paige does is read your website to learn about your business.”) Keep in mind that Paige primarily trusts the information on your website and Google profile when making recommendations.
Step 4: Confirm Your Business Info (Logo, Description, and Basic Details)
Next, Paige will present some basic business information for you to confirm or update. This usually includes your business logo and other profile details. If you already have a logo set on Google, Paige will pull it in automatically. See this at 1:31 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=91s. If you don’t have a logo yet or want to change it, you’ll have the option to upload a new image here. Having a clear, professional logo is recommended since Paige may include it in your content (like on branded images or videos).
Paige may also display your business description and other basic info for review. In many cases, Paige will suggest improvements to your business description if it sees an opportunity to better incorporate your target keywords or clarify your services. For example, it might draft a more SEO-friendly description based on your website content. See this at 5:54 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=354s. You can compare the suggested description with your current one and choose to apply the update if you like it. Don’t worry – you can always edit the description manually too. The goal is to ensure your Google profile description is rich in the keywords and info that will attract customers.
(Note: Paige also checks your business attributes – specific features like “Wheelchair accessible,” “Wi-Fi available,” etc., depending on your category. If it finds attributes you haven’t enabled, it will prompt you to turn on those that apply. Enabling all relevant attributes can help your profile stand out in searches. See this at 7:06 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=426s.)
Step 5: Choose Target Keywords for SEO
One of the most important steps is telling Paige which keywords you want to target. These keywords are what Paige will include the most in content, as well as audit regularly using heatmaps to show which keywords you're improving on, and which ones need more help. Based on your industry and website, Paige will suggest a list of relevant keywords or phrases that people might use to find businesses like yours as well as an estimate for how many potential customers in your area may search for this keyword each month. For example, if you run an HVAC service, suggestions might include “air conditioning repair [Your City]” or “heating installation near me.” Review the list and select the keywords that best match your services and goals. See this at 1:51 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=111s.
You can choose up to 10 keywords to target. If you don’t see a keyword you really want, there’s also an option to add a custom keyword manually. Paige’s suggestions are a great starting point, though – they’re informed by what customers commonly search for in your category. Once you’ve picked your target keywords, Paige will use them throughout your content (posts, Q&As, video, etc.) to help improve your ranking for those terms.
Step 6: Define Your Target Cities & Audit Area
If your business serves a local area (as most Google Business Profiles do), Paige will ask you about your target cities. This helps Paige tailor local SEO efforts on the right audience. Paige will combine these cities with your target keywords, such as "Roofing Contractor in Philadelphia" if the target keyword is roofing contractor and the target city is Philadelphia. Paige also lets you select on a map where you'd like the target keyword ranking audit to be performed. See this at 3:46 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=226s.
For example, you might say your business serves customers within a 10-mile radius of downtown, or select specific cities if you have multiple service areas. We recommend setting a reasonable radius that covers your actual customer base – don’t make it too large just to reach more people, as local SEO is most effective when focused. (If your business involves traveling to customers, you might choose a larger radius or additional cities. The wizard even notes that if you’re willing to drive to customers, you can expand the area accordingly. See this at 4:59 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=299s.) Once you’ve defined your tracking area, Paige will use this information when auditing your local search rankings and when geo-tagging content.
Step 7: Refine Your Services and Descriptions
After the location info, Paige will help you review the services listed on your Google Business Profile. It will show the current list of services (if any) and suggest additions or removals based on your website and industry. Take a moment to clean up this list: remove any services you no longer offer or that aren’t relevant, and add any missing ones Paige recommends. See this at 6:31 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=391s. Keeping an accurate service list ensures customers (and Google’s algorithm) know exactly what you do.
For each service, having a description can improve your profile. If some services don’t have descriptions, Paige will automatically write descriptions for them. It generates a concise summary for each service that incorporates relevant keywords and selling points. You’ll see these new service descriptions in the wizard. Review them – if they sound good, you can approve them, or you can edit any wording you want to tweak. See this at 6:49 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=409s. In most cases, Paige’s AI does a great job of drafting professional-sounding service descriptions, saving you time.
Once your services and descriptions look right, go ahead and save/continue. Immediately upon saving, Paige will push any changes (new services or updated descriptions) directly to your Google Business Profile for you. It’s all integrated, so you don’t have to update Google manually – Paige handles it!
Finally, Paige might prompt you to verify certain business attributes. Attributes are extra details like payment types accepted, accessibility options, amenities, etc., which vary by business category. Paige’s onboarding will highlight any recommended attributes you haven’t turned on yet. It’s a good idea to enable everything that applies (for example, if you’re a restaurant and Paige shows a “Offers Takeout” attribute that’s off, you’d toggle it on). This helps maximize your profile’s completeness. See this at 7:06 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=426s. After turning on relevant attributes, click next to proceed.
Step 8: Manage Reviews During Onboarding
Your Google reviews are crucial, and Paige will assist you with them right from onboarding. First, Paige identifies any negative reviews you’ve received (defined as 3-star or below). To help protect your reputation, Paige flags these and can even attempt to dispute them if they violate Google’s policies. In fact, when you signed up, all your bad reviews were automatically forwarded to our team to flag to Google for you. It helps if you flag them for the reason shown as well since the more people who flag the review the more likely they are to get taken down by Google. See this at 8:02 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=482s. Paige does this to see if any clearly inappropriate reviews can be reported for removal. (For example, a review that is pure spam or violates guidelines might be flagged to Google.)
Next, Paige looks at your unanswered reviews (especially recent ones). It will present a list of your most recent reviews that don’t have a response from the owner yet (typically focusing on positive or neutral reviews here). For each, Paige generates a suggested reply – a polite, personalized response thanking the reviewer and addressing their comments. You’ll see these draft replies in the onboarding wizard. You can go through them and decide whether to approve or edit each one. If a suggested reply looks good, just approve it and Paige will post it to Google on your behalf. If you want to change something, you can edit the text before approving. And if you prefer not to respond to a particular review, you can skip it. See this at 8:34 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=514s.
Paige’s goal is to help you catch up on responding to reviews you might have missed, because responding to all reviews (even just a thank-you for positive ones) shows engagement. Importantly, Paige won’t blast out all the replies at once – it will stagger them, replying to only 5 old ones per day so that it looks natural and genuine. (In the video, Paige notes it will do about 5 a day until the backlog is cleared, rather than hundreds at once, to avoid any red flags. See this at 8:55 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=535s.) If you choose to skip replying to some old reviews, that’s fine too – Paige will simply not create tasks for those right now and not show you them again, assuming you do not want to reply to your old unanswered reviews. Going forward, Paige can also automate new review replies – we’ll configure that soon in the automation steps.
Step 9: Address Google Q&A (Questions and Answers)
If your Google Business Profile has a Q&A section (where the public can ask questions), Paige will help make sure it’s up to date. The onboarding wizard will check for any unanswered questions that people have posted on your profile. If there are unanswered questions, Paige will generate suggested answers for each. You’ll see each question with Paige’s proposed answer, and you can edit or approve the answers just like with reviews. This ensures that potential customers browsing your Q&A get helpful information. See this at 9:17 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=557s.
If there are no questions on your profile yet, this step might be skipped or simply inform you that there are no Q&As to address. Either way, Paige has you covered: it either answers existing questions or will be ready to help when new questions come in. After handling Q&A, click to continue. Now you’ve completed the initial profile clean-up (business info, services, reviews, Q&A). The next part of onboarding is configuring Paige’s automation settings – this is where the real magic happens, as you’ll set up how Paige will create content and manage tasks for you going forward.
Step 10: Explore Paige’s Automation Capabilities
In this step, Paige introduces its automation features. Essentially, Paige can act as your “virtual assistant” or marketing manager by handling a variety of tasks on autopilot. The wizard will outline the different types of content and activities Paige can automate for your business, such as: creating and posting regular Google posts, uploading and geotagging images, responding to new reviews, answering new questions, creating promotional videos, and sending you performance reports. See this at 9:35 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=575s. Paige is capable of a lot, and you get to choose which things you want it to do automatically and how you want to oversee them.
As you go through the next steps, you’ll have options to customize each aspect. If you’re ever unsure about a particular setting, Paige provides recommended defaults labeled “Trust Paige”. These default settings are based on best practices and can be selected with a single click. For example, if you aren’t sure how often to post, the “Trust Paige” option will pick an optimal schedule for you. If you don’t have strong preferences, it’s perfectly fine to use these recommendations. In fact, the video encourages that if you’re not sure what’s best, just leave the setting on “Trust Paige.” See this at 10:27 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=627s. Of course, you can adjust anything manually if you want – Paige is flexible. Now, let’s go through each automation setting one by one.
Step 11: Set Up Automated Image Collection
Fresh, high-quality images are great for your Google posts and overall SEO. Paige helps you continuously gather new photos without hassle. One way it does this is through the Image Upload Link feature. Paige provides you a special link (URL) that you or your team can use on a mobile phone to upload photos directly to Paige. For instance, if you’re on a job site or at your business location and snap a picture, you can visit the upload link and send the photo straight into Paige’s library. See this at 10:44 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=644s.
In the onboarding wizard, Paige will display this unique upload link. You can share this link with your staff or anyone who might take photos for the business. When someone opens the link on their phone, they’ll be prompted to enter a password (set on the Image automation tab) to upload a photo and add a caption. In the video example, the presenter demonstrates using the link on a phone to upload an image in real time. See this at 11:36 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=696s. Once an image is uploaded, Paige automatically processes it: it will check if the photo has location data (geotag). If it does, Paige notes the exact coordinates; if not, Paige will assume it was taken at your business address. If you operate as a service area business (no address) Paige will pick a geo-coordinate at random inside your heatmap audit area that you set up, and geotag the image with it accordingly. It then writes an SEO-friendly meta description for the image based on the content (for example, “Our team installing a new AC unit in Denver”) and tags it with your target location and keywords, and gives it an SEO friendly file name.
Aside from the upload link, Paige offers other ways to bring in images:
You can simply drag and drop images into Paige from your computer. This is handy if you already have some photos you want to use.
Paige integrates with CompanyCam (a popular app for field service photos). If you use CompanyCam, you can connect it so that photos from there automatically sync into Paige.
Paige can also pull in 25 of your recent existing Google Business Profile photos to use in posts (you might have seen it import those during the initial scan).
However you add images, Paige will optimize each one (geotag, meta description, file name) to maximize its SEO value. Any new images you or your team upload via the link will appear in Paige’s Images library, and you can choose to include them in future posts or even the AI-generated video.
(In the video, after uploading images, Paige shows that each image has checkboxes for how it can be used: in Google posts, in your website gallery, and in videos. Newly uploaded images by default are enabled for all uses. You can always adjust these later in the Images tab.)
Step 12: Customize Your Posting Schedule and Content Preferences
Now it’s time to decide how Paige will create and publish posts on your behalf. This is a crucial part of the automation setup because it determines your content strategy moving forward. The wizard will present several settings for your posting schedule and content style. Here’s what you can configure:
Posting Frequency: Choose how often Paige should publish Google posts for you. See this at 15:03 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=903s. If unsure what's best for your type of business, use the “Trust Paige” default – Paige typically recommends posting at least a couple of times a week or even daily if possible for best results.
“Train Paige” Note (Content Guidance): This is an optional feature where you can enter a specific phrase or guideline that you want Paige to incorporate into your posts (or any other type of content). It’s like giving Paige a bit of your marketing voice. For example, in the video, the user types “Always end the post with ‘Call us today – it’s the best marketing tool!’” as a custom instruction. You might use this to ensure a certain tagline or tone is used. This note will influence the AI when it generates your posts. See this at 15:43 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=943s (the video shows an example of adding a special phrase as a training note).
AI Images in Posts: Decide whether you want Paige to include AI-generated images in your Google posts. Paige’s AI can create relevant images for your posts (e.g., a generic illustration or stock-photo-like image related to your content) if you don’t have a real photo for every post. If you prefer to only use real photographs (like those you’ve uploaded), you can toggle off AI images. Allowing AI images can help keep your content visual even when you run low on real photos. See this at 16:05 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=965s.
Image Style & Branding: You can choose how they post photos appear. Paige can brand your images by overlaying your logo and text, or it can leave them as original. Pick whichever style you prefer; you can change this later too.
The default suggestions Paige provides are a good starting point. Once you’ve configured the content preferences, click Next to continue in the wizard.
Step 13: Choose Content Approval Settings
Paige gives you control over how content is published, specifically whether you want to pre-approve content or let Paige post automatically. In this step, you’ll decide on your approval settings for the various content types (posts, review replies, Q&A answers, videos, etc.). There are generally two modes:
Auto-Approve: Content that Paige generates will be posted directly without waiting for your review. This is the hands-free approach.
Require Approval: Content will be created as a pending task for you (or someone you designate) to review and approve before it goes live. These approvals can be done by logging into the portal, or by replying to emails.
Requiring approval gives you oversight, but it also means you or the approver needs to take action regularly. Using auto-approve means less effort for you, and Paige will post things on schedule automatically. So which to choose? Many users start with requiring approvals to see how Paige performs, and then switch to auto after gaining confidence. The video notes that over 98% of AI-generated posts and replies are approved without edits by users, indicating Paige’s content is usually on point. See this at 17:50 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1070s.
In other words, if you’re comfortable, trusting Paige to auto-post can save you a lot of time and still yield great results.
If you do want approvals but not necessarily by you personally every time, Paige lets you assign the approval task to someone else. For example, you could enter a team member’s email to handle approvals, or even your client’s email if you’re an agency who wants the client to have final say. That person will get the notification emails whenever there’s content to approve 3 days before it's scheduled to be published. See this at 18:10 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1090s (There’s a setting to hide tasks that are assigned to someone else so you don't see them in your My Tasks section.)
Step 14: Connect Social Media Accounts (Facebook & Instagram)
Paige can not only post to your Google Business Profile, but it can also cross-post content to Facebook and Instagram to keep those channels active. In this step, you have the opportunity to connect your business’s Facebook and Instagram accounts. This is optional but highly recommended if you have social pages, because it means any posts Paige creates can be automatically shared to those platforms as well, increasing your reach.
To connect, click the “Connect to Facebook/Instagram” option in the wizard. See this at 18:51 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1131s. If you are an admin of your business’s Facebook page, you’ll be prompted to log in to Facebook and grant access for Paige to publish on your behalf. Make sure to allow all required permissions (posting content, etc.). Once done, Paige will link your Facebook and/or Instagram.
What if you aren’t the Facebook page admin? For example, maybe you’re an agency setting this up for a client, and the client themselves holds the Facebook page. Paige has you covered: the wizard can generate an invitation link that you can send to the page owner. That link will walk them through connecting their Facebook to Paige, but in a fully white label way so it says your company name instead of Paige. The video demonstrates this scenario – instead of logging in directly, they copy an invite link to give to the client. The client would click it and handle the auth. This way, you can onboard social accounts even if you personally don’t have the credentials. See this at 19:05 in our onboarding video: (the video shows copying the invite link for a client to connect Facebook).
Step 15: Enable Posting of 5-Star Reviews as Content
Here’s a neat feature: Paige can take your great customer reviews and turn them into eye-catching posts. This step in the wizard will ask if you’d like to enable review-based posts. When enabled, Paige will occasionally use one of your recent 5-star Google reviews as the basis for a new Google post (and Facebook/Instagram post if those are connected). The post will typically quote the review or highlight it, possibly with a nice background or your branding.
Why do this? Because sharing real customer praise is fantastic content – it builds trust with your audience and keeps your profiles active. Paige will do this automatically at a smart interval (not too often, just when you have a really good new review or to fill a gap in content). See this at 19:31 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1171s, where it’s mentioned that Paige can publish your 5-star reviews as posts.
If you turn this on (we recommend yes!), Paige might even create one example post right away using an existing review. Paige will continue to do this whenever appropriate – usually when you receive new 5-star reviews, one might get turned into a post (maybe one per week or a few per month, depending on your volume of new reviews). It’s a great way to amplify good reviews without any extra effort on your part. Go ahead and toggle this feature on if it’s not on by default, then proceed to finish up the content setup.
Step 16: Complete Automated Posts Setup and Generate Initial Posts
When you click “Save and Generate” or “Finish”, Paige will immediately get to work creating some initial content for you. Within a minute or two you'll notice that there are a few new post drafts in your Paige dashboard. These initial posts are based on the information and settings you provided. Paige will create about five posts right away, mixing different content types (perhaps one of them is that review post we discussed
Step 17: Review and Edit Your First AI-Generated Posts
Once the onboarding wizard finishes, it’s a great idea to take a peek at the initial content Paige created. In your Paige dashboard, you’ll see the first few AI-generated posts. If you set content to require approval, these will appear as pending tasks for you to approve. If you set them to auto-post, one might already be live on Google and others scheduled for upcoming days. Posts and all content typically show up on Google within 10 minutes of being generated and/or approved inside Paige.
Click on each post to review the text and image. You’ll likely be pleasantly surprised by how well Paige has written them – the posts will mention your services, use your target keywords, and include the call-to-action you chose, all in a natural way. For instance, if one of your keywords was “HVAC maintenance” and you provided a CTA “Call us today for a free estimate,” a post might say: “Regular HVAC maintenance is the key to extending your system’s lifespan and saving on energy bills. Our team provides thorough HVAC maintenance in Denver to keep you comfortable year-round – it’s the best investment in your home’s comfort. Call us today for a free estimate!” And it might include an image of your team or an AI-generated graphic of an HVAC unit.
If anything in a post doesn’t feel right to you, Paige makes it easy to adjust:
You can edit the text directly. Maybe you want to tweak a sentence or add an exclamation point – simple edits can be done in seconds.
You can ask Paige to regenerate the post text for a fresh version. This is useful if the tone isn’t what you wanted or if you’re curious to see an alternative take. Each regeneration will produce a slightly different post covering the same idea.
You can change the image. Perhaps Paige picked an AI image that you don’t love or a stock image that isn’t perfect – you can swap it out. If you’ve uploaded some real photos (via the image link or library), you can select one of those. Or you can even prompt Paige to generate a new AI image on the spot. The system might also offer a gallery of relevant images to choose from.
You can use the Train Paige feature to tell Paige what you want to do differently on posts. This is highly encouraged if you do not like the content Paige is generating. Our support team can guide you through the best practices if you need help. Each Train Paige note should be written as though you're talking to an employee and explaining how to do every item, such as "All posts must contain x,y,z.".
Feel free to play with these first posts. This is your chance to “train” Paige further by indicating what style you like.
Step 18: Automatically Generate Google Q&A Content
Besides regular posts, Paige also helps populate your Google Business Profile’s Q&A section with helpful content. After onboarding, Paige typically generates 3 common questions and answers related to your business. These are the kind of FAQs that potential customers often wonder about. For example, if you’re a dental clinic, Paige might create Q&As like “Q: Do you offer emergency dental services? A: Yes, we offer same-day appointments for dental emergencies. Call us anytime if you need urgent care.” Each Q&A is designed to both inform customers and slip in some relevant keywords naturally.
Paige schedules these Q&As to be posted to your Google profile over time (so it doesn’t dump them all at once). Usually, they might drip out one per 10 or so days. This way, your profile’s Q&A stays active and grows with content that you control (rather than waiting for random people to ask questions).
Check the Q&As Paige generated. If you required approvals, they’ll appear as tasks on the Dashboard tab for you to review. Read through the suggested questions and answers. Note, Paige should only asks questions it 100% knows the answer to already based on your website, and should not ask the same question twice.
This proactive content not only helps customers but can also improve your SEO by adding more keyword-rich content to your profile. See this at 27:33 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1653s. The user reviews them and clicks to save/continue. Those Q&As will then appear publicly in the Q&A section of the Google profile according to the schedule.
Step 19: Set Up Automated Video Creation
One of Paige’s standout features is the ability to automatically create a short promotional video for your business. Video content is extremely engaging and can boost your profile’s appeal and general Google authority. The onboarding wizard will guide you through configuring your first AI-generated video.
When you reach the video step, Paige explains that it will generate a roughly 45-second video using AI. This video will include images, text overlays, and a voiceover, essentially acting as an “about us” or advertisement for your business. It will also be posted to your YouTube channel (if you have one connected).
Here’s what you’ll need to do:
Connect a YouTube account (if not already): If you have a specific YouTube account for your business, ensure you’re using that. If you don't have a YouTube channel for your business yet, it's worth taking the time to create one since businesses with active YouTube channels tend to rank higher faster. See this at 28:22 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1702s.
Decide on Video Approval: Just like posts, you can choose to auto-approve videos or require approval. If you want to review the video before it gets posted to YouTube/Google, set it to require approval. Many users do prefer to approve videos because it’s a larger piece of content. See this at 28:39 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1719s.
Choose a Call-to-Action for the Video: Similar to post CTAs, decide how the video should end. Do you want it to encourage viewers to call, visit your website, or something else? Paige lets you input one or a few video CTA lines. For example, “Visit our website to learn more” or “Call now to schedule an appointment.” These will be shown and spoken at the end of the video. See this at 29:16 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1756s.
Generate the Video: The video creation process usually takes around 30 seconds to a minute, as it’s assembling images, rendering text, and generating voice narration. You’ll see a loading indicator during this time. See this at 29:50 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1790s.
Once generation is complete, Paige will display the first draft of your video for you to review. Congratulations – you now have an AI-made marketing video without hiring a crew or spending hours editing!
Step 20: Customize and Finalize Your Video
After the video is generated, you can play it right in the Paige interface to see how it turned out.
Now, you have the opportunity to edit and refine the video before publishing:
If you see any image that doesn’t fit well or you simply don’t like, you can remove or replace images. You can click an image in the timeline and delete it or swap it out. For example, if the video used your logo in one scene but you’d rather show a team photo, you can do that. See this at 31:28 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1888s.
You can add more images. Paige will use up to 10 images total to the video, and requires at least 3 that have not been used for a video in the past. The more relevant visuals you include, the more engaging the video can be. If you have real photos of your work, you might want to insert a few of those. You can upload new images on the spot or choose from ones already in Paige. See this at 32:25 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1945s
If the voiceover script isn’t perfect, you can adjust it. You can edit that text if, for example, it mispronounced a name or you want to change wording. After editing the script, you would click regenerate voice or update video to apply changes. Paige will then re-create the audio with the new script.
You can edit the video title and description (this is the info that will go on YouTube when the video is uploaded). By default, Paige might use your business name and a generic description. It’s a good idea to include some keywords here as well, like “HVAC Company in Denver – Promo Video” etc., and a description that maybe includes your website link or services. See this at 32:46 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1966s, where the interface allows changing the YouTube title/description.
Make whatever tweaks you want. Videos are incredibly helpful for engagement and SEO – YouTube content can drive traffic and also signals Google that your business is active. See this at 33:43 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2023s.
Congratulations – you have a professional-looking promo video created in minutes! This video can be found in the media section of your Google Business Profile and your YouTube channel (if you connected one) You didn’t have to script, record voiceover, or hire anyone – Paige did it for you.
Step 21: Approve Content and Monitor Progress
With the onboarding complete, Paige will continue to work for you – but you’ll still want to keep an eye on things and handle any approvals (if you chose to require them). Here’s how to manage the ongoing workflow:
Approval Emails: Whenever Paige creates new content that requires your approval, you’ll receive an email notification 3 days before it's set to be published. For instance, if a new customer review comes in tomorrow and you set review replies to need approval, Paige will draft a reply and email it to you for review. The email will contain a preview of the content and a button or link to approve it (or to edit it). For example, you might get an email: “You just got a 5-star review: ‘Great service!’ Paige suggests this reply: ‘Thank you for your kind words...’ Click here to approve or edit.” If you click the link, it will take you to Paige where you can finalize the reply. See this at 25:42 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1542s – it shows an example of an email a user received for a new 5-star review with Paige’s suggested reply ready.
When you follow the link to approve content, you’ll land on a simple approval page (accessible even on your phone) that does not require anyone to log in. From there, you can modify the text or just hit Approve. Paige will then automatically post the content (reply, post, etc.) to the appropriate platform. See this at 26:35 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=1595s – the user regenerates a reply to see another variant and then approves it. Within minutes, that reply was live on Google.
Paige Dashboard – Tasks Feed: In addition to emails, you can always log into Paige and see all pending tasks. The Dashboard will show items requiring approval, labeled by type (Post, Review Reply, Q&A, Video, etc.) with due dates (Paige sets a gentle deadline to encourage timely posting). You can click on each item to review and approve or skip it. This is useful if you prefer to batch your work – for instance, log in once a week and clear out all pending approvals. See this at 52:44 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=3164s, where the dashboard view is shown with pending tasks.
Step 22: Use the Review Request Tool to Get New Reviews
A big part of local SEO success is continuously getting new positive reviews. Paige doesn’t just help with replies; it also provides a tool to help you solicit reviews from customers. After onboarding, you should definitely take advantage of Paige’s Review Request tool (sometimes called “Review link”).
This tool gives you a special review invite link that you can share with customers. The link is magic: it guides customers through leaving you a Google review in a frictionless way, often yielding a higher response rate and better SEO optimized reviews. Here’s how it works, from the customer’s perspective:
You send the customer your unique review link (via text, email, or any method). It could be something like
https://giveratings.com/YourBusiness
or a QR code they scan in-store.The customer clicks the link, which opens a simple page branded with your business. It asks them to rate their experience with a happy/sad face or thumbs up/down.
If the customer indicates a positive experience (happy): The tool then displays a pre-written SEO optimized review suggestion for them. This suggestion is generated by Paige’s AI and is tailored to your business and even the context if known (it may include your services or target keywords). For example, it might say: “Had an excellent experience with Acme HVAC. The team was very professional and the AC is working great! Highly recommend their service.” The customer can copy this text with one tap. When they hit the continue button, the link takes them to the Google review submission form for your business and all they need to do is paste the copied text. The customer can simply make minor edits if they want and hit submit. It makes writing a review super easy. See this at 38:47 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2327s.
If the customer indicates a negative or not-great experience: The tool doesn’t immediately push them to Google. Instead, it might ask for their feedback privately (so you get a chance to resolve the issue) and then still offer the option to continue to Google. This way, you catch unhappy feedback internally and potentially avoid a public bad review, while still giving the customer the choice. (This approach is careful to comply with Google’s guidelines – it’s not “gating” reviews since it doesn’t block them from posting a bad review, it just provides an intermediate step for feedback.)
Either way, the customer ends up with the opportunity to post a Google review with minimal effort or to share feedback with you.
The Paige review link can be customized further for tracking and personalization:
You can append a team member or employee name to the link so that Paige knows who served the customer and can mention them in the review suggestion. For example, adding
?rep=Timmy
to the link might make the suggested text say “Timmy and the team were very professional...”. This is great if you have multiple staff and want to track reviews for each, or just give them credit. See this at 39:24 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2364s.You can also append a service or product name using a parameter (like
?service=Oil_Change
). Then the suggestion might say “Excellent oil change service...” fitting that context. You can even combine parameters (e.g.,...?rep=Timmy&service=Furnace_Installation
). Paige will weave both into the suggestion. See this at 39:44 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2384s.Paige provides a convenient way to generate these personalized links for each employee or service, and you can share them accordingly (e.g., each technician gets their own QR code to hand out after a job).
Additionally, you can generate a QR code for your base review link to include on business cards, flyers, or signage. Customers can scan it with their phone and be taken through the same friendly review flow.
To use the review request tool, find the Reviews menu item on the left. Copy the link or download the QR code that appears on the right side of the Reviews tab. Then start sharing it with recent customers! For example, you might email a customer after a completed job: “Thank you for choosing us! We’d love to hear your feedback – please click this link to leave a review.” The easier you make it, the more reviews you’ll likely get, and Paige’s link makes it very easy.
One more advanced tip: Paige has a Zapier integration which means you can automate sending that review invite link as part of your workflow. For instance, if you have a booking system or CRM, you could set up a Zap so that whenever a job is marked complete, an SMS with the review link is sent to the client. You can even customize this per rep that helped your customer! The video briefly mentions this at 41:24 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2484s.
Step 23: Embed Your Posts, Reviews, and Images on Your Website
Paige also helps keep your website fresh with content. A fantastic feature available is the ability to embed widgets on your own website that display your latest Google posts, reviews, and uploaded images. This can make your site more dynamic and engaging, and it shows visitors that your business is active and well-reviewed.
Here are the widgets Paige offers and why they’re useful:
Latest Google Reviews Widget: This is a feed of your most recent 5-star Google reviews that you can embed anywhere on your website. It updates automatically as you get new reviews. Showing real customer feedback on your site builds trust. Paige provides a code snippet that you or your web developer can add to embed this. For example, a carousel of glowing 5-star comments will be visible to anyone browsing your site. See this at 43:14 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2594s.
Google Posts Widget: This displays your recent Google posts (the ones Paige is creating for you) on your website. It’s like having a mini blog feed on your site that auto-populates with your Google content. This keeps your site content fresh without you manually updating it. Visitors can see your latest news, promotions, or tips that you’ve been posting on Google. See this at 43:52 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2632s.
Image Gallery Widget: This shows a gallery of your latest photos (the ones in Paige’s image library, which include those you uploaded via the link or ones Paige has used). It can be a nice touch if visuals are important for your business (e.g., project photos, product images). It automatically updates as new images come in. See this at 43:32 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2612s.
Inside Paige, you will find a snippet of HTML/JavaScript code for each widget. Copy that code and paste it into your website where you want the widget to appear. If you’re not tech-savvy, you can send it to your web developer – it’s usually a quick addition. The code will create the widget and pull data from Paige to populate it.
Step 24: Manage Multiple Businesses in Paige
If you only have one business/location, you can skip this section – but many users, especially agencies or owners of multiple locations, will onboard several businesses into Paige. Paige is designed to handle multi-business management seamlessly.
In your Paige account, there is a “Businesses” tab. Here you can see a list of all business profiles you’ve connected to Paige. If you want to onboard another location or a client, you can click Businesses on the left menu, then select “Add Business” near the top right. This will start a new onboarding flow similar to what you just completed, allowing you to connect a different Google Business Profile and set up a trial or subscription for it. Each business will have its own onboarding wizard process because the details (keywords, services, etc.) will be different. See this at 44:12 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2652s.
Edit Settings for a Business: Suppose a few months down the line you want to adjust the target keywords or service area for a business. You can select that business, go into its settings and make changes. However, a word of caution: making major changes (like changing the primary category, target keywords, or service radius) after onboarding can reset some of the progress and baseline data Paige collected. The video advises against frequently changing these key settings, especially in the first few months. Google’s algorithm takes time (about 90 days or more) to respond to consistent info and activity. If you change your keywords or location radius often, it’s like starting over each time. See this at 44:46 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2686s – the presenter warns that you should stick with the initially chosen targets for at least 6 months to give the strategy time to work.
Step 25: Track Performance and Optimization Suggestions
With Paige handling your SEO tasks, you’ll want to see the results of those efforts. Paige provides analytics and insights to help you track how you’re doing and what else can be improved.
Google My Business Metrics: Paige will display key Google Business Profile stats such as search impressions (how many times you appeared in search results), profile views, phone calls, direction requests, and website clicks. These are shown in a timeline graph. You can see trends over time – hopefully an upward trend as Paige’s optimizations take effect. It might compare to previous periods or a baseline. For example, you may see that this month you got 50 phone calls from Google versus 30 last month, etc.
Local Ranking & SEO Reports: One really cool feature is Paige’s local rank tracking. Remember those target keywords and the service area you set? Paige runs periodic rankings audits to see where you stand on Google for those keywords around your area. This is visualized as a heatmap – a grid over your city showing your rank (1st, 2nd, 5th, etc.) at various distances. Paige initially records a baseline when you onboarded (how you ranked before doing anything) and then will update it every 30 days automatically. Over time, you should see those rankings improve (the goal is to turn the map greener indicating higher rankings). See this at 49:18 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2958s.
Optimization Suggestions (“Why Not #1?”): Paige’s Optimization tab will list factors affecting your SEO with an easy breakdown. It may say things like “You need more Google reviews containing your keywords” or “You ran out of images 3 weeks ago.” or "You haven't connected your YouTube channel yet." Each suggestion will indicate whether it’s something Paige will handle or something that needs your input. For example, “Only 3% of your reviews mention your target keywords” might be a finding. Paige will mark that as something you can help with (by using the review request tool to encourage customers to mention their experience with, say, “HVAC maintenance”). See this at 47:20 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=2840s.
Paige will continue to run audits every 30 days and email you a Monthly Report. This report usually summarizes:
Increases in key metrics (calls, searches, etc.).
Changes in average ranking or visibility.
Work done by Paige (number of posts made, reviews replied to, etc.).
Any new suggestions or upcoming tasks.
Remember, SEO is a marathon, not a sprint. Paige’s suggestions and automation ensure you’re steadily progressing. Over a few months, you should see tangible improvements – more calls, higher rankings, and better overall online presence.
Step 26: Utilize the Citations Management Feature
Local SEO isn’t just about Google – it also helps to have your business information consistent across various online directories (like Yelp, Bing, Yellow Pages, TripAdvisor, and dozens of others). These listings are called citations, and keeping them updated can be tedious manually. Paige includes a Citations Management feature to automate this aspect as well. Here’s what the citations feature does:
It scans for existing listings of your business on major directory sites.
If it finds your business on a platform and the info is inconsistent (e.g., an old phone number or different address), Paige will update it to match your current Google profile info (name, address, phone, hours, etc.). This ensures accuracy everywhere.
If it doesn’t find you on a popular site, Paige can create a new listing for your business on those sites, spreading your presence. More listings (citations) can help SEO and definitely help customers find you through other channels.
Paige will continue to monitor these directories and sync changes if you ever update something on Google. For instance, if you change your hours on your Google Business Profile, Paige can automatically propagate that update to all the other listings (so you don’t have to update 40 different websites).
The benefit is consistency – search engines trust your business more when they see the same name, address, and phone (NAP) information everywhere. Inconsistent info can hurt trust.
Step 27: Invite Team Members or Clients (User Management)
As you continue using Paige, you might realize it would be helpful for other people to have access. For example, maybe you want your assistant to help approve content, or if you’re an agency, you want your client to be able to log in and see their results. Paige allows you to add additional users to your account with controlled permissions.
Here’s how to manage users in Paige:
Go to the Settings then Users
Enter the person’s email address and choose which business(es) they should have access to. For instance, if you have 5 clients on Paige and you’re inviting client A, you’d give them access only to their own business profile, not the others. See this at 53:52 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=3232s – they show an option to restrict a user to just a specific business.
Choose the permission level for that user for each tab. For example, you might allow your client to view the Reports and maybe approve posts, but not to change core settings or see billing info. See this at 54:13 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=3253s – it describes how you can limit what sections a client sees.
Send the invite. The person will receive an email with a link to create their login (they’ll set their own password).
When the invited user logs in, they’ll see the Paige dashboard filtered to what you allowed.
Some common scenarios:
Business owner with staff: You might invite a marketing employee or office manager to handle the day-to-day approvals and content edits.
Agency with clients: You invite each client so they can log in and see results (and possibly approve content if they insisted on that level of control). You might hide certain tabs to avoid confusion.
Agency internal team: You have multiple team members managing different accounts. Each can be invited with access to all or some businesses, and you can track who does what via their login.
Step 28: White Label Paige with Your Branding (Agencies)
If you’re using Paige as an agency or reseller, you’ll love the White Label feature. This allows you to rebrand the Paige platform as your own service for your clients. That means when your clients log in, they see your logo, your brand colors, and your custom domain name – nowhere does it show the Paige or Merchynt branding. It creates a seamless experience as if you built this great platform just for them!
To enable white labeling, go to the Settings and find the White Label section. Here’s what you’ll do:
Upload Your Logo: You can upload your company’s logo which will replace the Paige logo in the UI for your clients. Use a clear, high-resolution image (a PNG with a transparent backrgound works best).
Agency Name: Enter your business name as you want it to appear at the bottom of emails and on the app's tab title.
Paige's Name: Rename Paige to whatever you want. This will replace "Paige" throughout the app with whatever you decide to call Paige.
Color Scheme: Choose a primary and secondary color that match your brand. The interface accents (buttons, links, etc.) will use these colors. You might input hex codes or use a color picker. See this at 58:09 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=3489s.
Custom Domain (CNAME): This is a key step. You can run the platform under a subdomain of your own website. For example, if your agency site is myagency.com, you could use dashboard.myagency.com or app.myagency.com as the URL for the Paige platform. This way, your clients can log in on your domain instead of Merchynt's. The wizard will ask you to choose a subdomain and then instruct you to create a DNS CNAME record pointing that subdomain to Paige’s domain. Don’t be intimidated – it’s a one-time DNS change. Once you add the CNAME record Paige asks you to, it should only take a few minutes to finalize. See this at 58:44 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=3524s.
From that point on, any user accounts under your umbrella (like your clients, or if you log in via that domain) will see the custom branding. The emails that go out to clients for approvals can also be white-labeled and using your agency name in the content.
Your clients will essentially feel like they’re using a proprietary tool provided by you – which adds tremendous value to your service. Plus, they won’t see Paige’s pricing or branding, so you have control over how you package the offering. See this at 59:21 in our onboarding video: https://www.youtube.com/watch?v=afsItYZj41w&t=3561s – it shows the final steps and how the URL and branding appear.
It's important to note that you can choose to log in on our domain or yours - either way, everything your clients see will be 100% white labeled as yours. Also, only you, the person logged in using Google authentication will be able to see our livechat support bubble. We do not provide support to client users to ensure we do not accidentally "break the white label" which is our top priority.
Conclusion
By now, you have completed a thorough walkthrough of Paige’s onboarding and feature set. You’ve gone from logging in with Google all the way to exploring advanced tools and white labeling. Your Paige account is configured, and the platform is hard at work boosting your online presence!
Let’s recap the key outcomes of your onboarding:
Your Google Business Profile is fully optimized – updated description, correct services and attributes, and packed with keywords relevant to your area and offerings.
Paige is actively generating content – you have a stream of Google posts going out on a schedule you chose, complete with images and CTAs, and even an AI-generated video attracting attention on YouTube.
Customer engagement is covered – new reviews are being replied to (and you’re getting help gathering more reviews with the handy invite link), and common customer questions are answered via Q&A content.
Multi-channel presence – your Facebook and Instagram can have consistent posts thanks to Paige, and your website is enriched with live feeds of reviews, posts, and images.
Performance is tracked – you have baseline metrics and ongoing reports to show how far you’ve come (remember to check those monthly reports and celebrate the wins).
Extra features – such as citation management, have extended your reach across the web, and white labeling (if you use it) has integrated Paige into your brand offering.
Help is always available – through Paige’s support chat and knowledge base.
This comprehensive approach is what makes Paige so powerful. Instead of juggling multiple tools or spending hours manually updating things, you have one intelligent platform doing the heavy lifting 24/7. It really is like having a dedicated SEO assistant working for you around the clock.
As you proceed, keep a few final tips in mind:
Stay engaged, especially early on: The first few months set the tone. Approve content promptly if you chose to use approvals. Try to get those first few new reviews using the invite link. The momentum will pay off.
Trust the process: SEO and content marketing take a little patience. Paige might mention that major ranking improvements often come by month 3 or 4 – that’s normal. With consistent activity (which Paige ensures), you’ll get there.
Provide feedback: If there’s something Paige could do better for you, let the team know. They are continually improving the platform, and you might suggest the next great feature.
Explore new features: Paige is evolving. Keep an eye out for announcements of new capabilities. Perhaps down the line, they add more social networks, or more AI features – you’ll want to take advantage of those.
Finally, thank you for entrusting Paige with your local SEO automation. We’re excited to see your business grow and thrive with much less effort on your part. If you have any questions or need assistance at any point, remember we’re just a chat away.
Here’s to your success with Paige – happy automating, and we can’t wait to hear about your results! 🚀