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What companies do we share data with?
What companies do we share data with?

List of third-parties used by Mercu that we may share data with.

Jascha avatar
Written by Jascha
Updated over a week ago

Mercu takes data security and privacy seriously. Listed in this article are the various third-party companies and services that we use, and may sometimes share data with.

Mercu never shares data unnecessarily, and has taken care to choose partners who meet our strict privacy and security standards.

Third Party Services

Operational Services

  • Purpose: These vendors provide the underlying infrastructure for the Mercu platform.

  • Data Disclosed: All user data is stored on Amazon Web Services. SMS and WhatsApp messages are processed by Twilio and WhatsApp.

  • Vendors: Amazon Web Services, Twilio, WhatsApp

Analytics

  • Purpose: To make Mercu better, we use various tools and vendors to help provide us insight.

  • Data Disclosed: Select information will be shared with FullStory and Hotjar. Anonymous interaction data will be shared with Google Analytics.

  • Vendors: FullStory, Hotjar, Google Analytics

Sales / Business Development

  • Purpose: These tools are used by our Sales team to help manage our relationships with some customers.

  • Data Disclosed: All user data is shared with Intercom and Hubspot that is required for the purposes of managing user accounts. Additionally, our sales team uses Fireflies for meeting recordings and Zoom for hosting meetings.

  • Vendors: Intercom, Hubspot, Fireflies, Zoom

Customer Success

  • Purpose: These tools are used by our Customer Success and Support team to manage support requests.

  • Data Disclosed: All user data is shared with Intercom and Retool that is required for the purposes of providing effective support.

  • Vendors: Intercom, Retool

Subscription Management

  • Purpose: These tools are used to manage your account details, payments and billing details.

  • Data Disclosed: User accounts and billing information is disclosed to Stripe.

  • Vendors: Stripe

Large Language Models & AI

  • Purpose: These tools are used to provide Mercu's AI capabilities (e.g. AI Assistant).

  • Data Disclosed: Any data contained in a user prompt. No personally identifiable information is passed along as metadata.

  • Vendors: OpenAI, 11Labs, Pinecone

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