1. Accept Your Invitation
Open the invitation email sent by your administrator and click "Join the Team." If you’re a returning user, simply sign in. If you’re new to Mesh AI, the link will take you to a quick registration page.
2. Set Up Your Profile
Enter your details to create your account.
Critical Step: Ensure your Time Zone is set correctly. If this is inaccurate, your clinical shifts and team events will appear at the wrong times on your calendar, which can lead to missed coverage.
3. Verify Your Account
If you register with a new email address, look for an activation link in your inbox to verify your account. If the email doesn’t arrive within a few minutes, check your Spam or Junk folders before contacting support.
4. Access Your Schedule
Once logged in, you will automatically be part of the team that invited you. If you are rotating through multiple departments or resident blocks, any other pending invitations will appear in your team list—simply click "Join" on each to consolidate your full schedule.
Troubleshooting Missing Invitations
If your dashboard appears empty after logging in, it is likely because the email address you used to register does not match the one your administrator used for the invitation. This is a common hurdle, but it is easily resolved without having to start over.
Connecting Your Account
Once you have successfully activated your account, return to the original invitation email in your inbox. Click the "Join the Team" button again; this action manually bridges the gap and associates the pending invitation with your newly created profile.
We’re Here to Help
If you encounter any issues during this process or if the invitation still doesn't appear, don't hesitate to reach out. You can contact the Mesh AI support team directly through the in-app chat interface or via email. Whether it's a technical glitch or a quick question about your rotation, we’ll help you get sorted so you can focus on your patients.