We provide data exports via SFTP (Secure File Transfer Protocol) rather than email. This allows us to monitor transfer logs, file sizes, and errors more effectively, making the process more reliable and secure.
If your organisation doesn’t currently have SFTP set up, don’t worry — you can still access your files easily using an SFTP client.
Step 1: Choose an SFTP client
You’ll need a piece of software to connect. Common options include:
FileZilla (free, Windows/Mac/Linux)
WinSCP (free, Windows only)
Cyberduck (free, Mac/Windows)
Your IT team may have a preferred tool.
FileZilla is a popular option and straightforward to use.
Step 2: Install the client
E.g. Download FileZilla from: https://filezilla-project.org
Follow the on-screen instructions to install.
Step 3: Connect to our SFTP server
Open your chosen client. We will provide you with the information you need to connect. Once entered into your chosen SFTP client, you’ll be able to pull and access your daily export files.
The details we will provide are:
Host: [SFTP server address]
Port: [assigned port number]
Username: [provided username]
Password / Key: [provided password or key file]
Click Connect to log in and access your files.
Step 4: Download your files
Once connected, you’ll see a folder with your export files. Simply drag and drop the files onto your computer to download.
Notes for IT teams
If your organisation prefers to manage access centrally, your IT team can configure credentials and permissions for you.
Need help?
If you’d like step-by-step guidance, or if your IT team needs technical details for setup, please contact our support team at support@meter.co.uk.