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I forgot my account password, how do I get a new one?
I forgot my account password, how do I get a new one?
Lily avatar
Written by Lily
Updated over 7 months ago

If you have forgotten your account password and would like to obtain a new one, please follow the steps below:

  1. When prompted to enter your login password, click on "I've forgotten my login password" and enter a new login password;

  2. Our support team will call you within 72 hours to verify your identity (in some cases, you may be asked to e-mail us a photo of yourself with ID);

  3. You will receive an e-mail when your new password is activated.

Please ensure that your password is unique to your Micco account and is not used for other online accounts. It should also be easy to remember. This is the best way to keep your account secure.

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