If you’re having trouble making a withdrawal, make sure you check these points:
Withdrawals must go back to the same method you deposited with.
Apple Pay/Google Pay: Only available on supported platforms. See below.
⚠️ If you see a “one payment method” error, double-check your payment method before contacting Support.
Payment Method | Web | iOS | Android | Notes |
Apple Pay | ✅ | ✅ | ❌ | Not IE/Chrome |
Google Pay | ✅ | ❌ | ✅ |
|
Visa/Mastercard Debit | ✅ | ✅ | ✅ |
|
Trustly | ✅ | ❌ | ✅ | Web Only / Pop-ups must be enabled |
❓ Why can I deposit but not withdraw?
Deposits usually don’t require additional verification, so they often go through immediately.
Withdrawals, however, may trigger:
A routine review of your account, or
A request for additional documentation.
If we need extra information, you’ll be notified by email with clear instructions.
✅ You’ll always receive updates regarding your funds—we won’t leave you in the dark.
📞 Still Need Help? Click the chat button in the bottom right corner to contact our Support Team, or reach us by email.