There are times when you might need to freeze or terminate a Pemo card—like when a team member leaves the company, a physical card is lost, or the details of a virtual or physical card have been compromised.
Freezing and Unfreezing a Card Freezing a card is a quick way to temporarily disable it. This is useful if you want to prevent further charges until you’re sure the card is secure, or if you suspect the card details might be compromised but aren't certain yet.
You can unfreeze the card anytime to resume using it as usual.
Who Can Freeze or Unfreeze a Card?
Admins: Can freeze or unfreeze any card in Pemo.
Team Members: Can only freeze or unfreeze their own cards.
This flexibility ensures that both admins and team members can manage card security efficiently.
How to freeze on your mobile app
Log In:
Open the Pemo app and log in to your account.
Go to Cards:
Head to the "Cards" tab.
Select the Card:
Choose the card you want to freeze.
Head to setttings:
Click the "Setting" button
Freeze Time:
Select Freeze card
Confirmation:
Confirm you want to freeze the card you've selected
How to freeze on desktop
Freezing a card is super quick and easy. Just follow these simple steps:
Log In:
Open the Pemo app and log in to your account.
Go to Cards:
Head to the "Cards" tab.
Select the Card:
Choose the card you want to freeze.
Freeze It:
Click the "Freeze Card" button.
Confirmation:
Confirm you want to freeze the card you've selected.
Ready to use it again? Just head back to the same spot and click "Unfreeze Card." It’s that simple!
You can also unfreeze your card in a few clicks - see how here.