So, you’ve ordered your Pemo card—nice move! Now you’re probably wondering: Where is it? Good news: tracking your card is easy and only takes a few taps.
Here’s how to do it:
Step-by-step: Track your card delivery
Open the Pemo app on mobile or desktop and head to the 'Cards' tab
This is where all your active and pending cards live.
Click the “In delivery” filter
This helps you quickly find cards that are currently being delivered.
Select the card you want to track
Tap on the specific card, and you’ll see the delivery status right there.
If you need to update or change your delivery details, such as your address or contact number, log in to the Aramex portal here using the mobile number you used to order the card.
How to track on desktop
How to track on mobile
Simple as that. Now, let’s break down what each delivery status actually means 👇
🚚 Delivery Status Table
Preparing for delivery | We’ve got your card ready—it’s being packed and handed off to the courier. |
Delivery today | Your card is out for delivery. Make sure someone’s available to receive it. |
Delivery attempt failed | The courier couldn’t deliver your card. We will attempt delivery on the next working day. |
Update delivery address | There’s an issue with your address. You’ll need to login into the Aramex platform using the number linked to the card delivery to update your address for delivery. |
Returned | The card was sent back to us. Please reach out to us to re-order your card. |
Update contact information | There’s a problem with your contact details. You’ll need to login into the Aramex platform using the number linked to the card delivery to update your address for delivery. |
Ready for pickup | Your card is available at your selected pickup point. Tap to see the location. |
Pending activation | You’ve received your card—now it’s time to activate it and start using it! |
🙋 Need help?
If you're unsure what your status means or you hit a snag, don’t stress. Reach out to our friendly support team at support@pemo.io—we’re here for you every step of the way.
Pemo Power Tip: Once your card arrives, activate it in the app right away so you can start spending and tracking your expenses with ease. See how here.