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Why do I have the problem adding posts to the campaign
Why do I have the problem adding posts to the campaign
Kirill avatar
Written by Kirill
Updated over a week ago

Sometimes you may face the problem of adding post links to the campaign. We see several typical cases that happen and here are ways to resolve them:

  1. Instagram. Make sure the link you are adding is not a repost story. Repost stories are those you reposted to your feed when others tag you. Such types of links can't be connected on our platform.

  2. Instagram. Do not add archived stories. Such stories can't be added to the platform because they don't have any saved statistics.

  3. Facebook. Make sure you are using the correct link of the post,

    When you are on the post click on its date and use the URL of the opened page.

  4. Resync the channel in your profile. The connection token between the channel and Facebook can get expired so the channel is not connected anymore. Go to your profile, find the channel and click Resync. Then try to add a post again.

Reach out to support once have any other cases.

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