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Issues with channels connection
Issues with channels connection
Kirill avatar
Written by Kirill
Updated over a week ago

Have troubles with the connection of Instagram to your account? Or did troubles happen when the account was already connected? Below we answered on the most frequently asked questions and situations!

  • "The channel has been already connected" - if you see this message then you might have another account with the connected Instagram channel. Try to recall if you have the account already, maybe it's registered with another email? Also, the account could be on another MikzAlliance platform. To resolve the situation the channel should be disconnected from another account and the connection attempt redone.

  • "We couldn't find any Instagram business account connected to your Facebook account or it has already been connected" - such a message means that your Facebook Page is probably not connected with your Instagram account. The way to check is easy: Log in to your FB account > Go to your Page > Page Settings option on the left-side menu > Instagram. Details are here in Step 2.

Make sure you provided all permissions with your first connection attempt. If not then they should be revoked and regranted again.

Login to the profile that manages your Facebook Page (if you don't have one check this article) and click on the menu at the top of the screen.

Select Settings & privacy in the dropdown and then Settings at the top of the list.

Scroll down the left side menu and click on Business integrations.

You will the list of your Business integrations including the one from the Mikz Alliance platform. Select the integration using the checkbox and click Remove.

The integration with Mikz Alliance is now completely removed. Go to your account and try the application connection once again.

Important: make sure that you provided all permissions when you connect the channel.

Feel free to contact the Support team if you didn't find an answer to your question. 

Have a problem with adding a post link? Check here!

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